I recently stayed at this hotel, and while the property itself was impressive, my experience was a bit mixed. The hotel is very nice, modern, and feels fresh and clean, likely because it’s recently opened. The rooms and facilities were well-maintained, which made for a pleasant stay overall.
However, the customer service left a lot to be desired. During check-in, the reception staff tried to charge me additional fees—around $100—claiming I had only prepaid a portion as credit. This was both unexpected and frustrating, as I had already settled the payment in full prior to arrival. The situation wasn’t handled professionally, which put a damper on an otherwise good experience.
In summary, while the hotel itself is great, the poor customer service and billing issues make me hesitant to recommend it without caution. Hopefully, management can address these concerns to improve the guest experience in the future.
Bella Vista provides a family-friendly environment, a home-away-from-home experience, with the add-ons of a Caribbean sunshine, breathtaking views of the surrounding verdant hills and the glistening waters of the Atlantic Ocean. This holiday home is nestled into a hill which still boasts of largely undisturbed forests. You will awake to the melodic chirping of an array of birdlife. At Bella Vista, you are literally suspended between nature and civilization!About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 3-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 25.About events:No events allowed.