SSummerlovex3I stayed on and off about a month and it had its ups and downs the location is great the house keeping staff is wonderful not so much management he singled me out gave me a hard time told some of us it’s a 3 week max stay but others didn’t get that when I informed them of mold and water leak he accused me of taking showers and letting the water run out when in fact there’s a leak behind the wall so I used the towels to soak it up they got a little dirty and I was told if this keeps happening I was going to lose my deposit for the towels then when I booked the jacuzzi suite I was told. Dogs are not allowed in suits and if then downgraded my room no reimbursement for the difference and was told I could have the red quilts because once again I would lose the security deposit if the dog or my family gets 1 spec on the white blanket never gave me a red blanket but I didn’t get any specs and the white one 🙀 idk what management had against me but even with the free pet policy and other horrific moments like not getting my jacuzzi suite getting told the only room available was the room that I booked a Jacuzzi suite for because it smelled like mold and it had the water leak issue so then miraculously, they don’t see my booking for the Jacuzzi if they see it for the room that I just had that I already checked out of so they gave somebody else the Jacuzzi suite downgraded me to a white sheet suit that my dog for the first night couldn’t sleep in but then miraculously could as soon as we said, will just pull the booking and cancel then that suit was available had to take a break from there.
MMarcia CristinaBoa localização e boa acomodação (prédio). Café da manhã não ficamos satisfeitos porque o local que é servido é muito desconfortável tem que ficar em pé. Tinha um outro local para sentar em banquinhos porém não colocavam todos os itens do café, tinha apenas os líquidos servidos em máquinas. Resolvemos pegar os alimentos e comer no quarto. Estou com problema no cancelamento dos depósitos de 100 dólares. Me informaram que seria cancelado de 3 a 5 dias mas estou com 4 depósitos de 100 dólares que não foram cancelados ainda. Fiquei em outros hotéis que fizeram o cancelamento logo depois do check out.