The place is clean. The staff is very nice.
The breakfast needed help but no complaints.
The only complaint I had was I was woken up twice by someone else's door closing.
I would go back
訪訪客Do NOT stay at this hotel unless you can survive in a room that is not at all soundproof! I booked a queen suite with separate sitting room for my daughter and I. We wanted a quiet, relaxing place to stay for a 3 day weekend and the reviews for this place were excellent.
First let me list the nice things about the property:
1. It is a full blown conference center with a huge, well maintained and manicured landscape.
2. The outdoor spaces are lovely, including the outdoor pool area.
3. The location is very close to Columbus and to the uber wealthy city of Powell.
4. A gorgeous county park with loads of picnic areas and walking trails is located directly across the street from the conference center.
Now for the negatives:
1. No soundproofing!!! We could hear every word of conversations that took place in the room next door. But the most disturbing thing is that we couldn’t sleep because of noise from the room overhead. My daughter contacted the front desk in the early evening of our first night’s stay asking them to call the guests above us with a “gentle reminder” to avoid heavy walking. She was told that the request could not be made until after the 10 pm quiet time. We had a brown noise machine running at top volume for the entire night, but even that didn’t block the heavy footfalls from above. The constant sound of people walking (it sounded like elephants) continued the next morning which forced us out of our room. (We payed extra for a suite with a separate sitting area so that we could relax outside of the bedroom, but couldn’t take advantage of it because of the noise). My daughter ended up sleeping on a couch at a friend’s house the second night because she was so sleep deprived. However, I returned to the hotel which was a huge mistake! When I turned out the lights at 11 pm, things were quiet, but at 11:30 pm the stomping family returned. The noise of the footfalls and then squeaking floors woke me up at 11:30 pm, 3:30 am and 5:45 am. I finally got out of bed at 6 am, walked to the lobby in my pajamas, and told the staff that I couldn’t stay in this place another night. I must have looked a fright, because the agent immediately canceled the final night of our reservation with no questions asked. Just to be clear, I don’t think that the family above us was intentionally loud. I think that they had absolutely no idea that their movements were creating such a disturbance.
2. Despite the fact that the lovely county park is directly across the street, it’s incredibly difficult to access the park entrance as a pedestrian. There is a single pedestrian crosswalk at the southwest corner of the conference center, but there are no sidewalks that connect to the crosswalk. Walkers are forced to either walk along a very busy road with no shoulder, or walk on the grass for about 1/2 mile to get from the hotel parking lot to the crosswalk. I find it incredibly surprising that Nationwide didn’t consider putting in sidewalks to make access to the park more accessible and safe for pedestrians.
3. Be forewarned that the conference center includes facilities that cater to weddings, so if you stay here on a weekend, be prepared for lots of outdoor evening activities.
No one should have to pay $200/night to stay in a room that isn’t conducive to sleep!!!
訪訪客用戶Our stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful!
The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment...
And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”.
Overall, it was a nice place to stay in wine country & probably will return next year.
訪訪客用戶Traveling for a death in the family, upon our arrival, which was a little bit past the 3:00PM check in we were informed they were short staffed in housekeeping and a room wasn't yet available and if we were OK with a handicap room, I had no problem because I am disabled . No biggie, we went out for dinner. The problem was we didn't receive a phone call until after 6PM, 3 hours past the time that you could check in and our room was a standard room, clearly not to aid in handicapped people . Had there been a viewing service that evening, it would of been an major issue because we had to put our belongings in another family members room. We looked past that. When we finally got in our room there was like 2 pieces of toilet paper on the roll with no extra rolls available. Again, no biggie, went to the front desk and they took care of it quickly. Day of the funeral, go to take a shower, no body wash. Again, front desk was notified and they took care of it. Our final night, I was woken up by a clock alarm coming from another room that woke me up way to early than the time I had my own alarm set. I wasn't about to go and try to locate this mysterious alarm and have it shut off, but the alarm rang well over 15 to 20 mins. The hot tub was nice to relax, but sand was on the bottom of it, and the pool was extremely cold to me.
I will say the staff that was on sight were very friendly and helpful to the best of their ability considering their lack of people to do required jobs and I did appreciate there was parking for Veterans. If I were traveling just with my wife and children I would of opted for a different hotel, but seeing how this was the location my family decided for all of us to go so we could be together in our time of mourning, it is what it is. I will not be looking into this chain of hotels for a future travel plans.
訪訪客用戶The place is clean. The staff is very nice.
The breakfast needed help but no complaints.
The only complaint I had was I was woken up twice by someone else's door closing.
I would go back