The guest had a family emergency and had to leave 2 days earlier. We told at the hotel what happened and they didn't want to process the refund. I must say we are very disappointed. Defenitely don't recommend it.
訪訪客用戶我和男朋友真的很喜歡我們在坎布里亞酒店的住宿。當我退房雙城時,他去了聖保羅市中心的會議。位置很好。我的男朋友很容易乘坐54路公交車進入聖保羅,使用酒店旁邊的巴士站。除了我開車去的其他地點外,我還檢查了MN Valley National Wildlife Refuge(開車3分鐘)和美國購物中心/宜家(免費酒店班車,超級容易使用)和(酒店提供免費停車場,有很多開放空間)。大堂的免費早晨咖啡很好喝,很濃。雖然早餐不是免費的,但酒店房間有微波爐和迷你冰箱,讓我們自己做早餐(燕麥片,百吉餅,酸奶等),並在我們的房間保持冷蘇打/啤酒。我也喜歡他們的游泳池。水很涼爽,但適合做小腿。最後,我們享受了他們寬敞,乾淨,現代的房間。謝謝,坎布里亞!
JJer (JQLP)I’ve stayed here dozens of times. This stay we had no heat in our room. At checkout I told the front desk he should have maintenance check our room heater. I had a picture of the thermostat and showed him the air temp in the room was a chilly 62 degrees. He responded by saying they had turned off the boilers yesterday because it was warm outside. I told him that was ridiculous and wondered why they were not turned on again for the night. When I told him we woke in the middle of the night and we were cold, he simply stated we should have called the front desk and they would have brought us a space heater. I told him that’s ridiculous and 62-63 degrees is unacceptable. He offered no other solution, apology, or a credit of any sort. This is very disappointing as most of my other stays here were just fine.
訪訪客用戶My kiddos were very disappointed that they were unable to use the pool in the morning. They woke up extra early in anticipation of jumping right in the pool only to find out it was being cleaned and treated when it was suppose to be open. We asked the front desk and were informed it wouldn't be available until well after our check out time. It was a big deal for us as the pool is always the number one highlight for our kids and we didn't get to utilize it the night before. We had a nice stay otherwise. Very comfortable beds. Kind and helpful staff.