美國加利福尼亞州的3 星級飯店

My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised. Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience. Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration. Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website. Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price. The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet. Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.

這次入住體驗非常滿意！從辦理入住開始，櫃檯人員親切專業，流程快速順暢。房間乾淨整潔，設備完善，床鋪舒適好睡。地理位置方便，無論是交通或周邊機能都非常好。

理想的酒店,在航班前住1晚。機場附近,大房間,有陽台,景色。房間乾淨。 酒店巴士站附近有機場巴士,即使在晚上也很容易去機場。 更好的餐廳和酒吧關閉,所以如果你需要食物或飲料,需要走得很遠。

第二次來住這家假日，入住前由於行程關係，需要寄存行李在酒店數日，查詢了附近的酒店都沒有確切的消息，今天在前台Kevin的幫助下，付款了100美元，寄存了三件行李，存了五天，可能是規則不一樣的緣故，我們習慣了國內的那種服務，不過還是很感謝他的查詢幫助，最終同意我們寄存，早飯一如既往地好，過兩天回洛杉磯還是住假日

酒店位置在一個十字路口，對麪是golden-gate park,公園不錯。離UCSF較近，參觀medical center 方便些。早餐典型的美式早餐簡餐，還好！

中規中矩，位置好，旁邊就是台灣餐廳和in out漢堡，safeway超市等等，走出去是公園，價格稍貴，房間一般大。

設施：設施完備，沒想到還有小冰箱，這一點我非常滿意，除此之外，還有滴濾式咖啡機可以現沖咖啡，對於商務旅行的人士比較貼切。 衞生：沒有像評論區説的衞生有太大問題，我認為總體比較乾淨。 環境：周圍處在高速路旁邊，難免會有川流不息的車流聲，這裏也是通往洛杉磯市中心的必經之路之一，關上窗子後就還好。然後這裏還有泳池和二十四小時健身房，沒來得及去看，但我覺得這個價位已經很不錯了。環境也比較安全。 服務：服務人員很友好。 除此之外，我留意到這是個華商酒店，酒店很多指示牌都有中文，房間內也有中國的繪畫。 早餐雖然比較簡單，基本都是預製菜，但是該有的都有，我覺得已經夠好了。隔壁還有個**，但是沒看過裏面啥樣，很新奇。

這個是我住了這麼多天酒店看見有現代分體機的，而且沒有轟鳴聲，休息得很好 早餐還好，不過可以任人打包拿走，可能機場附近會理解各種情況 酒店對面有很多吃的，旁邊也有7-11 shuttle bus準時

前台服務和員工都很棒！週末為了看道奇隊的比賽，我們在這裡住了一晚。選擇這家酒店是因為其他附近的酒店停車費每晚要40到60美元，而這家酒店每晚15美元，我覺得價格合理。我沒想到這是一家全新的酒店，而且這家酒店真的很棒。唯一的小問題是我們房間裡的冰箱要么壞了，要么沒插電，所以我不得不扔掉一杯水果，不過這沒什麼大不了的。以後每次來這裡看比賽，我一定還會住在這裡。

我預訂了一個停車位，當我試圖停車時，那裡的工作人員說我必須先付款。我去了前台，被告知我可以稍後付款。於是我回到停車位告訴工作人員，但他們說不行，我必須先付款。我回到前台再次告訴他們，他們說沒關係，我可以稍後付款。門打不開，所以我請前台工作人員陪我去停車位。我以為這樣可以解決問題，但停車場工作人員又說不行。他們似乎只會說西班牙語，所以我最後找了一個會說西班牙語的朋友幫我稍後付款，但當時已經很晚了，所以很困難也很累。