我最近住在果阿的 Byke Royal Pearl ,總體上有一個夢幻般的體驗。我入住的亮點絕對是早餐 - 它絕對美味,有各種各樣的選擇。酒店的工作人員同樣令人印象深刻;他們友好,細心,總是準備以微笑協助。
唯一輕微的缺點是房間,有點舊。雖然它們舒適,維護良好,但稍微更新一下可以增強整體體驗。
總的來說,我強烈推薦拜克皇家珍珠給任何訪問果阿的人。
Nice hotel with very nice common areas. The room is fine with a balcony, but there were some ”details” that were not taken care of, such as the sheets were very old (with patched holes, quite sad) and, for example, the toilet paper ran out and was not replaced. We had to call for them to bring us some.
Very good breakfast and very helpful staff.
In general a good place to stay.
AAimz13I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros.
Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression.
We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice.
However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep.
We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel.
The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional.
Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website.
We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns.
Yours faithfully,