英國多塞特的3 星級飯店

I book this hotel for one night great location. The receptionist she was welcoming. When we got to the room that we were staying for the night. First impression was clean and tidy. However the room was smelly as you entered with the one and only small window was open in the room. The bathroom was for designed for disabled use really. I will list the pro's and cons. Pro's The room was a good size for our needs two single and it had a TV that you could watch ”the news” on a channel. The kettle was clean and tea, coffee, sugar was in a bag if you wanted to make a tea with two cups no bottled water provide (but selling for £2 for 500ml at the entrance of the hotel). The wallrobe had hangers and a hair dyer if you needed it. The pillows were nice and the mattress was comfortable. The con's One of the beds had other people's hair in the sheets and on top of the duvet. The ceiling and a long legged spider with cobwebs hanging down from above were the TV is. The walls in the room had stains down the wall it was dusty in places. The walls had noticeable cracks in different parts of the wall, the furnitures are old and tired including the picture frame. The bathroom door was dirty from all the touching to open and close it. I am not sure how a disabled person are able to use the toilet effectively. Because the ”tiny” face basin was so close to the toilet it was not practical to be that close and I am not disabled. It had so many hand railings why was the basin so close and very low to the point were it was awkward for us to wash our faces etc and the floor was in a mess afterwards . there is a glass shelf with two small glass cups that was over the face basin which is simple not safe or practical because you will sit your face or eyes if your not careful when using the face basin. The extractor fan does not work when the light is on and no button to press it separately. But the only small top widow was open for any steam or smell to leave the bathroom. The hot water system made a lot of noise when turning on. Making it hard for anyone to use it without the whole or half of the hotel hearing it that how loud it was to us. The bath was clean however there was mold all over on the wall tiles the shower curtain was short and not fitting for that bath. The toilet papers that was provided was a very very cheap small rolls. There was three one screwed (toilet roller) on to the small face basin that got soaked when you use the face basin. And the other two was on top of the toilet with used tissue in one of them. Both windows in bedroom and bathroom was not dusted. Our biggest problem was someone who was on the same floor sounds like they were nextdoor. They kept coming and going and each time they open and close their door it caused our door to shake and bang because was door is not fitted correctly and full of gaps and so the wind and the force of the moving door as cause ours to make all that noise. We didn't have a good sleep because of the above and the live entertainment went on late also which could be heard as we were on the ground floor also. The room is not what I would class as a lovely room it's very basic old, tired not very appealing the walls and the bathroom needs refurbishment and the heating system needs serious attention. When we checked out the lady was pleasant when the card was returned. The guess with me she was not happy and felt that in her words she would not want to stay at another hotel because it was not comfortable during her stay. I would not have wanted to pay the full price if I was not getting the discount from my app. But even at that price that I paid it's not worth the money. Overall I was not happy but we needed to have somewhere to sleep and it provided us that.

一切都很乾淨,非常好的Ans會去那裏Agian它做了1天的工作,我對住宿感到滿意,唯一可以改進的是沒有充電器整體我必須有一個插頭

No lift. Indoor swimming pool,was not the best for us because it was too close to the dining area.

Double sea view room with balcony. Spacious bedroom with nice seating area. Clean and in good decorative order. Comfy bed, quality linen. Wonderful, original metal-framed window and French door opening out onto huge balcony. Unfortunately, the sea view tuned out to be when looking left from the end of the balcony and not from the actual bedroom. Kettle needed descaling. Bathroom well appointed, nice towels and quality Elemis toiletries, but would benefit from a really thorough deep clean and a lick of paint. Absolutely fabulous public rooms, not ‘dated’, as some reviews suggest, but furniture and fixtures appropriately in keeping with the style and period of the building. Wonderful! Beautiful outdoor pool area and indoor spa. Lots of outdoor seating areas. Extensive woodland to the rear of the hotel. Just a few minutes walk to Knoll Beach, through the hotel’s extensive grounds (which includes tennis courts and a golf course) just over the road. Absolutely no information provided about any of these brilliant amenities, or indeed anything at all, in our bedroom. Also, no information about Wi-Fi, no information about breakfast times, no information about how to even contact Reception on the telephone provided in the room … The food at the evening meal was exceptional but was let down by the very slow service as staff focused on setting tables for the following day’s breakfast - which turned out to be so disappointing that it was hard to believe that both meals had originated from the same kitchen.

房間很乾淨，浴室很漂亮，還有免費的盥洗用品。房間的電力有問題…抵達後電視、檯燈和浴室的燈都打不開。工作人員檢查了保險絲盒，電力又恢復了。晚上使用水壺時再次斷電。夜間搬運工（幾乎不會說英語）再次打開保險絲盒並告訴我下次在水壺裡少放水！試了一下，但電力再次跳閘，所以要求換房間。他不情願地這樣做了，但給了我們一把鑰匙！ 總的來說，住得很好，但不幸的是有電。

在名人酒店度過了愉快的時光。飯店非常靠近風景區，提供寬敞的客房。我住在 246 號房間，房間非常寬敞乾淨整潔，還有一個帶浴缸的私人浴室。住宿非常舒適，酒店工作人員非常友好，細心解答客戶的任何問題。早餐包括培根和其他素食選擇，但只有一把湯匙可以用於培根和素食選擇，這可能會導致交叉污染，對於像我這樣不吃培根的人來說，這是一個大問題。然而，如果能保留一個單獨的湯匙以避免交叉污染，那就更令人驚訝了。總的來說，住宿和地點都很好，工作人員也很友好。強烈向所有願意前往伯恩茅斯度假或休閒的人推薦名人酒店。

飯店乾淨整潔，維護精美，營造出溫馨的氛圍。飯店地理位置優越，步行 13 分鐘即可抵達海灘，方便您享受陽光和衝浪的樂趣。飯店客戶服務一流，友善的員工隨時準備為您提供協助，確保您擁有愉快的入住體驗。客人們都對美味的早餐讚不絕口，各種新鮮美味的食物讓您開啟美好的一天。

我們只是想要一個可靠、熱情、安全、乾淨的基地，而且價格實惠，我們在拉古娜酒店得到了滿足。這裡沒有多餘的裝飾，例如房間裡沒有冰箱，也沒有前衛的裝飾，也沒有額外的盥洗用品……但這正是我們不需要的！房間很簡單，但一塵不染，配備了您度過美好夜晚所需的一切必需品；兩張新舖的床、一間帶熱水淋浴的非套房、雙人毛巾和法蘭絨浴巾、一台帶遙控器的電視、無線網絡、茶具和一扇有 24 小時保安的可上鎖的門。熱情好客的主人友好而高效，我們非常有信心我們選擇了符合我們預算的完美住宿。我們步行即可到達海灘和城鎮，步行幾分鐘即可到達便利的深夜商店。這次我們沒有體驗其他設施，例如游泳池、遊戲室或酒吧/娛樂場所，但知道可以選擇這些設施還是不錯的。感謝拉古娜讓我們的旅行如此愉快；我們計劃將來再來。

房間設定非常人性化，特別是那個小梳化床是可放開成為一個單人床，適合大孩子睡，早餐非常好，員工有禮貌，幫着叫出租車很有耐心，告訴你單號，怕你與別的客人的單子搞錯了。總之，非常好的一個酒店。

I enjoyed the location of this hotel. It was so close to the beach. The hotel did not serve breakfast due to construction I assume. However the sister hotel next door , the Carlton treated us as their own guests. The rooms were roomy and clean when we arrived. Towels and bedding clean and super white. Bed was comfy, view spectacular even if we did not have a front facing view. Side view still provided a good view of the sea. East cliff was in walking distance of city centre and beaches. Lots of eating establishments on beaches and city centre. A QR code at reception need to be scanned and service requested if you needed any room services. Due to our short stay, we did not request any services. Breakfast at Carlton very good. Sustained us while we spent whole morning into late afternoon at the stunning beaches. Staff were extremely helpful and friendly. Cost was reasonable. Hotel reception area is beautiful. Our hotel stay was fit for the purpose we intended for our short stay.