來自所有員工的優質客戶服務。
房間有我們需要的所有設施。牀很舒服。早餐幫助自己吃穀物和水果。等待的工作人員在桌子上點了熱食物。一切都很熱,直接從廚房。如果前面的停車場滿了,可以額外停車在後面。你步行一小段路到zig zag的頂部,然後到海灘和長廊。總的來說,在The Grove Hotel酒店度過了最愉快的時光。如果我們回到伯恩茅斯,我們會回來的。
88285SueHDouble sea view room with balcony. Spacious bedroom with nice seating area. Clean and in good decorative order. Comfy bed, quality linen. Wonderful, original metal-framed window and French door opening out onto huge balcony. Unfortunately, the sea view tuned out to be when looking left from the end of the balcony and not from the actual bedroom. Kettle needed descaling. Bathroom well appointed, nice towels and quality Elemis toiletries, but would benefit from a really thorough deep clean and a lick of paint.
Absolutely fabulous public rooms, not ‘dated’, as some reviews suggest, but furniture and fixtures appropriately in keeping with the style and period of the building. Wonderful!
Beautiful outdoor pool area and indoor spa. Lots of outdoor seating areas. Extensive woodland to the rear of the hotel. Just a few minutes walk to Knoll Beach, through the hotel’s extensive grounds (which includes tennis courts and a golf course) just over the road. Absolutely no information provided about any of these brilliant amenities, or indeed anything at all, in our bedroom. Also, no information about Wi-Fi, no information about breakfast times, no information about how to even contact Reception on the telephone provided in the room …
The food at the evening meal was exceptional but was let down by the very slow service as staff focused on setting tables for the following day’s breakfast - which turned out to be so disappointing that it was hard to believe that both meals had originated from the same kitchen.