哥倫比亞玻利瓦爾省的3 星級飯店

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

這個地方簡直太棒了。我和女朋友決定在哥倫比亞的前兩晚住在這裏,我們的決定不能更快樂。我們住在非洲套房 - 房間很乾淨,裝飾精美,有這麼多魅力。牀很舒服,所有的設施都像廣告一樣。但這只是冰山一角。這裏的工作人員真的是值得一來的評論。我們到達晚了,甚至在我們到達之前,業主馬庫斯已經迅速回復我們有關入住的信息。當我們到達那裏 - 弗朗茨(弗朗索瓦)在等我們,給了我們快速而周到的BnB之旅,對我們提出的任何問題都非常友善和信息豐富。他爲我們做了這次旅行。這樣一個很棒的人。第二天早上,我們吃了一頓豐盛的早餐,煮得完美無瑕,他們的居民在房地裏受到了他們的歡迎一個可愛的小傢伙,還有馬庫斯,他就像在電話裏一樣熱情和善良。當我們離開時,羅馬正在工作,並安排我們乘坐出租車到汽車站,同樣善良和樂於助人。我可以繼續 - 但只是幫自己一個忙,預訂這家BnB。下次我回到卡塔赫納時,我會回去的,以後的任何時候。

All rooms overlook a central courtyard, which is nice but not practical as people are always passing by so you can’t leave the window open as you get no privacy. The curtain is not a curtain but a rolling blind, so either shut or open. My room happens to be on the ground floor, where the restaurant is. It may be better on the other floors. So just artificial light. There is also no desk in the room. Otherwise the room is decent and clean. The breakfast is simple but good with coffees, juice some fruit and an omelette. The place is secure and the reception have to open for you to go in and out. Location wise it’s pretty good as well as it’s within the wall but not where wll tourists hang out. Pretty safe Check in strictly at 3pm even if the room is available 😅

My stay at Ithia was very enjoyable. First time in Spain. The hotel is about 25 mins away from El Dorado Airport and check in was very smooth. My spanish is very basic but the staff was very patient and answered all of my questions. It is conveniently located right next to Museo National and within walking 15-20 mins walking

有一些小的發現的優秀結構可能是一個多個星星,一個房間鏡子,爲有另一種接收的外國客戶提供電流減小器。非常有用的員工的優秀服務。嚮導非常心和有用的我特別祝......我建議

如果我能给你超过 5 颗星，我会的。说实话，一般的优秀酒店。 无可挑剔的服务、美味的食物、干净整洁的设施、舒适的房间，而且位于一个非常好的区域。 唯一可能改进的是 WiFi 覆盖范围，但这是一个最小的细节。

整體來說很紮實，但有點簡陋。 房間裡沒有拖鞋、長袍或水。 感覺就像只有兩個電視遙控器和一個空的酒吧冰箱。 浴室設施也很基本。 位置去機場和其他地方都很方便，但酒店本身周圍不多。 早餐很美味，但場面很忙。 東西總是用完，煎蛋捲生產線很慢，桌子大多不乾淨，也沒有餐具。 這可能聽起來很糟糕，但還算令人滿意

Overall, a comfortable and enjoyable stay. The hotel is in a quiet and safe area, close to the port and only a short taxi ride from the historic centre. The room was spacious and clean, and the staff were very welcoming. Breakfast was good and the rooftop area had a lovely view. The only downside is that there are not many restaurants within immediate walking distance, so transportation is needed for dinner and sightseeing.

The old historic centre of Cartagena de las Indias, is very expensive thus this was an affordable option. Uber and taxis are also affordable. The breakfeast was very good. The personnel is nice and does not want to cheat you. Airconditioning is working well in this town where temperatures are around 32 degrees. Nice view from rooftop. An Arentinian friendly place in Colombia

El hotel es limpio, y ordenado. Su personal es muy atento con los huéspedes. Pero deberían ampliar sus horarios de Check-in (es muy tarde) y de Check-out (muy temprano). A pesar de eso se me permitió usar las instalaciones (baño) ya que regresaba de un tour pasado el check-out pero pude usar una ducha. En resumen, muy bueno pero con ese detalle a mejorar de sus horarios.