加拿大艾伯塔省的3 星級飯店

Food was great but in the room we could hear voices from the next room which is too close…

不幸的是，我們發現房間裡到處都是蟲子。這很不愉快，尤其是考慮到它的價格。洗衣房雖然是投幣式的，但並非24小時開放。 前台工作人員非常友好。 這棟大樓整體來說比較老舊。

Hotel is spacious and clean! Come here with my family and we all were impressed with the comfort of the bed including the cleanliness

員工很熱情，早餐種類豐富。飯店很乾淨，只是我們到達時房間裡有一股很濃的空氣清新劑味——還有污水味？硫磺味？空氣清新劑用量減少後，味道反而更濃了。我們詢問維修人員是否可以上門，但他們已經走了一天——工作人員很快就給我們換了房間，沒有任何問題，還道了歉。新房間是雙人大床房，但我們很感激他們能幫我們換房間！新房間沒有任何強烈的氣味。

애드먼튼 공항에서 우버로 20여분 걸립니다. 비용은 33불 정도 했습니다. 근처에 한국 식당도 있지만… 걸어갈수 있는 거리는 아닙니다. 모든 일정은 우버로 해결했습니다. 방에 에어컨의 소리가…. 엄청커서… 잠잘때 끄고 잤습니다.

非常棒的體驗。飯店不僅提供優質的服務，如果可以的話，還會滿足您的額外要求。我真的很喜歡他們的商務房、休息室和餐廳選擇。加上免費的機場接送接駁車服務，讓旅行變得非常方便。我真的很欣賞前台的行為、耐心以及支持和幫助客戶的意願。

在 Basecamp 的 Lamphouse 的體驗非常棒。這是一家功能齊全的汽車旅館，設計現代，乾淨整潔！優點是地理位置優越，靠近所有需要的地方，並提供急需的免費停車位

飯店貼心準備了葡萄酒、毛巾和客製化賀卡，真是個驚喜！讓我們的住宿體驗更加特別。強烈推薦這家酒店給所有來賈斯珀的遊客！此外，飯店員工也超級友好，特別是辦理入住的兩位女士。走廊上的客房服務員也都很熱情！

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

房間很乾淨,但我的睡眠被卡車喇叭聲吵醒,真的不方便,也很驚訝沒有浴巾,只有兩條小手巾和一條臉巾。我經常在酒店工作,這是我第一次體驗到這一點。