訪訪客用戶Hotel is positioned on a beautiful part of the island. The grounds are lush and pool is great. We loved everything here as far as the environment, views, amenities and our room, but the service was quite poor specially with the front desk. Our room was directly by the pool, and two nights in a row live music was playing at the pool restaurant until 11pm, which is great if you are there enjoying it, but not when you have a small child and trying to put them to bed. The next day when I told the front desk member that the music was very loud in our room and we were unable to sleep he just said yes we can play music until 11. When I pushed further and asked if we could be moved the answer was no. And that was that. I was stunned at this terrible customer service. I appreciate the hotel was fully booked but a simple gesture, an apology or sympathy would have gone a long way.
GGraeme JHThe hotel is about 5 minutes taxi ride from the airport making it really convenient. The rooms are clean with everything you need. The pool is great and the sun loungers very comfortable. You can watch incoming planes landing from the pool. People tend to put their towels down before the pool opens, which can be frustrating and means waiting for a lounger if you don’t do that - Tip: if going in July (it was 33 degrees) go to the beach first and then the pool around 4/5pm and you’ll get a lounger and quieter pool. Hotel is within walking distance of both Ammes and Ai Helis beaches which are immaculate. The water is clean and clear. We would definitely return.
訪訪客用戶The location is more than an hour drive from the airport unless you have a chauffeur or coach service booked. The room were nice and comfy but we were attacked by ants in our room which I guess is a common problem in the island. On our check out day, there was a national electricity breakdown at 8 am and the hotel staff wouldn't help by extending our checkout time by an hour. The electricity was restored at 12 pm but we were forced to empty the room at 11 am sharp. Overall, good activities at the resort and just across is a nice beach but you have to exit the resort to get to the sandy beach.
PPaul StephenStayed here for a night, very busy hotel with just 2 receptionists checking in, resulting in a 30 min queue. Got the twin plus room, which was nice and clean. Breakfast sadly let the hotel down - nothing was cooked to order, meaning everything was presented buffet style. I arrived at 7:30 to Luke warm omelettes and cold sausages. Beach area is nice, and the walk along the beach to cafes and tavernas was a good option!