We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
訪訪客用戶We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
RRomeo from Ru我們一開始對飯店的位置有點失望——所有古蹟都得搭計程車才能到。但到了第二天,我們就意識到自己錯了。撒馬爾罕可沒有那種可以清晨六點起床,趁著還沒太熱還能悠閒漫步的老城區。而且希爾頓飯店就是希爾頓,豪華的房間,超級友善的服務,早餐更是無可挑剔。不知為何,我們的房費還包含了酒廊的使用權——那裡提供軟飲、咖啡、葡萄酒,下午六點以後還有熱菜,全部免費。早上還有免費的堅果和水果。廁所跟日本的一樣,有專門的洗手池,而且是遙控的。總而言之,體驗棒極了!飯店有室內和室外泳池,還有水療中心、三溫暖和土耳其浴室。在35度的高溫下,這些設施簡直是救命稻草。晚上,你還可以在“島嶼”上漫步。搭計程車進城大約需要25,000-35,000蘇姆,非常便宜。
我強烈推薦給大家!
TTraveler DanThe hotel was fine, I was disappointed by how long it took to check in having arrived at 12:15am nobody at the desk and they were asleep out the back and I had to wait 15 minutes to check in. The breakfast was good and it’s not too far to the old town. They did help me organise a taxi to get to the train station.