在美國紐約州，設有游泳池的飯店

酒店位置優越,靠近Main St.,薩拉託加泉,牀很舒服,房間很寬敞,早上醒來拉開窗簾看到馬在賽道練習,很不錯。

這家店住了很多次了，每次飛拉瓜迪亞都是住這家，免費班車接送很方便，工作人員態度都很好，包括免費班車的司機，會幫忙搬運行李（當然要給小費喲），班車很準時，前台態度都很好，基本上都是黑人朋友，態度真的不錯，應該是個標準的四星級酒店吧，有很大的游泳池和健身房，當然每次匆匆忙忙都用不上，雖然房間裏沒有微波爐但是每一層都有一個公用微波爐很方便，攜程的報價裏都是不含早餐的，所以早餐怎麼樣也不知道，而且每次都是早班飛機離開，所以即使有早餐也沒時間吃。

This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”. So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.

回到大長島還是很開心的，長島的環境舒服、宜人。酒店的環境安靜、乾淨舒適，停車也是免費的。前台服務也不錯。床有點點軟，不過美國的床也沒太硬的。室內的空調不太好調節，稍微有點冷。 缺點：洗手間的燈和抽風機連着，一開都開着，噪音很大。 我們開車，酒店入口很容易錯過，每次都開到隔壁的不知名建筑後，再繞回到酒店。

景色不錯，地點很好，去附近的商場也很方便。不過不提供早餐，這點很可惜，因為食物很貴，而且我很容易餓哈哈。服務很棒，但有時候有點慢，因為我房間的窗戶和廁所都壞了。但總的來說，真的很不錯，很豪華，還有很多水果攤。

房間夠大，有回聲，風景不錯，但大門有點問題，要二次關才能鎖住。樓下是玩的地方，還好樓上不吵。附近有加油站的便利店，和7字便利店。房間裏的水是要收費的，也沒有牙刷🪥提供，不能延遲退房。

位置優越,餐廳不錯,牀很舒服。薩拉託加泉公園內的位置非常好。酒店比較老,絕對顯示。我們訂了豪華大牀,很大,衣櫃裏散步。浴室很小,房間打掃得不太好。

這間旅館的地理位置真的非常方便，就在哥倫布圓環附近，步行就能到中央公園、地鐵站以及多家餐廳和超市，對第一次來紐約旅遊的人來說相當理想。周邊環境安全、生活機能好，交通也很方便，是這家旅館最大的優點。 不過需要留意的是，浴室是共用的，設在房間外面，對不太習慣共用設施的旅客來說可能會稍微不方便。另外，入住時間嚴格限定在下午三點才能辦理，我提早抵達只能先寄放行李，但寄放時間只到晚上七點。那天我晚上八點多才回到旅館取行李，櫃檯人員明顯有點不悅，讓人感覺有些尷尬。 房間本身乾淨簡陋，沒有空調，還好我是秋天入住，氣溫剛好涼爽，睡起來倒也不算悶熱。如果是夏天來，可能就會稍嫌不適。 整體而言，這間旅館最大的優勢是地理位置，適合行程緊湊、主要想找交通便利住宿的旅客。若只是短住一兩晚，其實還算不錯，但若是長期停留或重視舒適度的人，可能需要多加考慮。

Visited the hotel for our family reunion. Have visited in the past. Starting with the good. Cindy was the best. We were going to arrive a day early. Cindy was very helpful and ensured the we could adjust our reservation and arrive a day early and keep the same room. Very happy with Cindy and her ability to assist. The breakfasts were good, clean and well stocked. Now for the not so good. We were told room service would take place after 3 days. After our 4th evening we asked room services when our room would be done. They informed us we were on the list for the following day. We were given two towels. Next day, no room service. We again asked room service staff when our room would be serviced. They said they do the rooms once a week. Maybe a lack of communication. We did get fresh towels later in the day. The area in front of the hotel had tables and chairs to relax and meet. The bases of the tables contained cement. The cement was breaking up and bits of cement and dust was everywhere. It was never swept away the entire time we were there. My family had finished breakfast and we wanted to chat with the manager about some of the issues we were experiencing in the hotel. When we asked the receptionist we were told we could chat with him “if he had time”. We waited for more than 30 minutes in the dining area and he never came to us. We had used the same hotel in the past for family reunions but the place seems to have been going downhill.

我們住了兩個晚上，沒有設定免打擾，但是房間沒有打掃。餐廳服務態度很差，可能是因為我們是中國人，我女兒英語很好，但是基本愛答不理，我訂了兩天房間，第二天到餐廳直接説我們衹有一天有早餐，到前台又去找，才可以。這也是五星級，一句話，出國住酒店受罪，攜程在國外也沒什麼優勢。