Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu.
Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened.
It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.
很好
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8.8/10
每晚起價
TRY3,898
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8.4/10
很好
訪訪客用戶This hotel is in Wattala which is only 7km from the Fort train station but feels ages away.
Service - excellent. As in all areas of Sri Lanka the staff are very friendly and helpful. All say hello and genuinely seem to enjoy their jobs. There seems to be an army of cleaners and wait staff and again, all are friendly with very good English. The doorman was my favourite with a massive smile and great personality!
There were some issues with the half-board deal I was on regarding when and where you can have the half board - which is only breakfast and dinner although on Trip it reads like you have a choice of when you can have your two meals a day. So just clarify when you arrive to be sure.
Facilities - big open ground, big swimming pool which you could do laps in if you wanted but also with decent steps on the side so younger children can play. There is also a small children's pool too which is adjacent to the big pool and next to the sun bathing area which has around 10 sun chairs in pairs with an umbrella and small table around the grass area, with more chairs and beanbags set up on the higher area.
I have seen big groups playing team games, cricket, football, some weird waterpolo/volleyball/handball game in the pool and even a few keen cricket players today.
Restaurant - the floor level open air restaurant is well staffed, nicely proportioned and the buffet breakfast, lunch or dinner is extensive (if a little repetitive after three days). On some occasions there was live music which was nice and not overpowering, playing mainly English music.
Bar - The Fishery is the outdoor restaurant for al e carte food service and some drinks. You can choose to sit under the roof bar area or under trees next to it, on big picnic style seating.
Gym - this is located next to the pool/restaurant and although it is a bit tired, it has everything you need. The running machines are a bit clunky but at least they work, the weight machines are a little stiff to move but again they are functional. There are free weights and area to work out - even a small space for yoga or stretching if thats your thing. There is also air conditioning - and in 30+ heat, very much needed!
Downside - its a bit hard to get to and you have to take a taxi or tuk tuk (don't pay anything over 5,000 for this!). The beach which you can see and hear, is very close but not suitable for swimming - especially for young children. Also the beach isn't particularly clean - outside the hotel the beach is raked for appearances, but walk 50m to your left or right, and its not too pretty!
Not really a downside but be aware that if you are here in weekend, this place seems to host a lot of parties, weddings and events - which is great energy with lots of noise and atmosphere. It is a lot quieter in the week days. And the pool becomes full in the afternoons!!!
訪訪客用戶El hotel está bien, un poco antiguo, pero tiene una piscina y un bar en el jardín trasero que me gustó mucho, muy acogedor. La gente fue súper simpática, con muy buena onda. Eso sí, justo ese día había un evento y me tocó una habitación que daba a la calle, así que la música estuvo fuerte hasta tarde. Si tuviera que destacar algo negativo, sería el secador de pelo: un desastre. No existe nadie que pueda secarse el pelo con un secador así.
訪訪客用戶屋頂有游泳池和健身房很不錯,工作人員都很熱情。自助早餐形式很豐盛,味道不錯。酒店位置也很好,酒店對面就是foodcity shop和商場。唯一缺點就是酒店附近正在蓋房子,噪音很大,比較吵。
It's nice to have a swimming pool and gym on the roof, and the staff are very enthusiastic. The buffet breakfast is very rich and delicious. The location of the hotel is also very good, opposite the hotel is the foodcity shop and the shopping mall. The only drawback is that a house is being built near the hotel, which makes a lot of noise.