在英國大倫敦，設有游泳池的飯店

入住體驗褒貶不一，性價比不高。 優點：地理位置優越，擁有一個設施齊全的運動中心，包括大型游泳池、土耳其浴室和健身房。 缺點：房間維護不善，浴室略顯陳舊，鏡子破損，枕頭舒適度普通。空調老舊，照明昏暗，隔音效果差，床也很窄。 泳池區域陳舊、光線昏暗，而且相當沉悶。 早餐種類豐富，但品質低劣，用餐環境裝潢簡陋，家具陳設也很差。髒盤子和清潔用品隨意擺放在客人面前。 公共區域：一個擺放著二手扶手椅的小休息室。 總之：這家飯店亟需翻新改造，以提升其魅力。它不配五星級，而且與倫敦其他四星級酒店相比，也明顯缺乏特色！令人惋惜。

在倫敦度過了一個很棒的一晚住宿!入住快捷方便,酒店地理位置優越,靠近花園很多美食點。晚上12點退房前搶了美味的早晨百吉餅,超級方便。我們也有機會進入游泳池,但遺憾的是沒有時間使用它,下次一定要嘗試!

My main complaint was only booking for one night. A hotel with stunning views, 1000 amenities and amazing service. Upon arrival I was greeted with great service provided by the staff, who were all very helpful and friendly throughout the stay. On the ground floor you are greeted with amazing art work leading up to the escalators to reception, as well as a modernly designed lobby with plenty of seating and charging ports, and the restaurant/bar just on the left. The hotel was easy to navigate and had around 6 lifts which came very quickly and dropped us off to our 9th floor stop in around 30 seconds. Wow! We had booked the King’s Suite for our stay which ended up exceeding our expectations - Stunning views from the window which stretches all across the living room, a record player with records provided - perfect for music lovers such as ourselves. Ironing board, A Dyson air-wrap & hair dryer (for the girls) and very artsy decorations overall which match the atmosphere of Shoreditch/Hoxton area. A cocktail making station & coffee machine with coffee pods as-well. We had also received a “milk delivery” at our door with fresh milk which was so lovely. Spa access is included in the stay, a lovely heated pool which has stunning led lighted walls and calming frequency noises playing - to further play in to the relaxing atmosphere of the spa. Steam room and Sauna were also placed by the end of the spa which was nice. I loved it so much I woke up extra early the morning of check-out just to enjoy it one last time! And started my morning with a peaceful swim. However some people slowly started gathering around to do the same thing as well from around 9am, So I’d recommend the best time to be right after check-in (3-5pm) as it was completely empty and just refreshed. With all the pool towels reset and floor mopped clean. And a 24-hour gym which I would definitely recommend to go to at night for a late night session, as it was empty and had stunning views of the city. There was a good amount of equipment - at least one or two of each machine & it was quite spacious too so didn’t feel crowded at all. With gym towels & Water cups provided as-well. I do have a few very minor, nit-picky complaints, to mention. However I would like to say would not at all regard my overall positive experience of my stay and will to return : From the Cocktail making station - the shaker was completely sealed shut - although it’s an item that’s airtight sealed and needed pressure to open we had tried EVERYTHING - and with so much effort my partner had cut himself trying to open it , also no strainer was provided so we had quite seedy cocktails. Another minor issue was our milk frother machine was not cleaned and was still dirty from the previous user, a small and fixable issue but should be pointed out in case someone’s craving a nice cup of coffee and pours milk into a dirty frothier without their knowledge. And from the spa - the Sauna inhumanely hot - to a level that the stone floor was unable to step onto without slippers and wood seats unable to be sat on for longer than a second, whilst of course it’s a Sauna - the temperature was unbelievably high, at the max of the thermometer the wall. So was unusable for us. Overall, The hotel was the best place we could’ve chosen for our couples get away staycation. We had enjoyed ourselves too much we ran out of time to visit the art gallery & bar. Guess we just have to rebook again, with a longer stay of course.

After I made booking via trip.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which trip.com and the hotel management must look into. Because if your hotel has made an agreement with trip.com to accept guests coming via trip.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with trip.com. You are accepting bookings via several online booking agents including trip.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with trip.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.

兩大一小定的兩張雙人床，房間很大很舒適。交通打車方便門口有暫時停車。地鐵有三個站：tower hill，aldage和east，走路都在7，8分鐘。也比較方便和靈活。樓下3分鐘就有tesco express和saninbury local足夠了，還有幾家吃飯的小店，華人超市也飯店也有，推薦一家黎巴嫩小店，食物好吃價格實惠。到tower bridge走走也不遠。博羅市場公交三站。London bridge火車站轉車也方便

酒店就在地鐵口的旁邊，機場過來1-2站，雖然是挨着機場，但是完全聽不到飛機飛過的聲音，但是酒店內部隔音非常差，四周稍微有點動靜，就能聽得特別清楚 步行10到20分鐘可以抵達一下特別大的Tesco，附近幾乎沒有商店和可以吃飯的地方，但是性價比相比較，市區的酒店要便宜很多，房價包含英式自助早餐，從西飛龍機場坐飛機離開可以提前一到兩天住到這邊時間不會那麼趕距離客運大樓衹有一到兩站的距離

離場館很近！ 風景很優美！ 大早上還能繞着河走一圈！ 很安靜！ 最最重要的是！ 服務真的很好！ 希望攜程能和酒店反饋atarve這位接待！ 真的超一流！ 很耐心！ 然後也幫我們辦理了提前入住！ 賓至如歸！ 衷心希望攜程能和這樣的酒店多合作！ 完美的旅行！

從T5航廈到希斯洛中心站很方便，搭乘普通巴士也很方便。 巴士時刻表是從飯店到希斯洛中心站的。 （希思羅中心站是下一站）。 房間很不錯，因為我是會員，所以從「舒適」房免費升級到了舒適房。 泳池和健身房都不錯。

一次非常棒的住宿體驗。房間寬敞、設施齊全且一塵不染。負責我們房間的女士熱情周到，無微不至。早餐美味可口，讓我們精力充沛地開啟了一天的觀光之旅。前台、禮賓部、酒吧、水療中心和清潔人員都非常友善。飯店位置優越，位於繁華地段的邊緣，非常方便。我們不僅遊覽了所有想去的地方，還收穫了更多驚喜。飯店距離黑衣修士火車站僅需步行5分鐘。我們非常喜歡這次住宿體驗。謝謝！

房間很乾淨,兩張雙人牀很好,視野很好,安靜,停車位不夠,因爲外面施工(我想是這樣)。即使你在2區,你也需要步行15分鐘到公共交通。入住之前沒有人檢查沐浴露,所以我們那天晚上沒有沐浴露可以使用。早餐足夠公平,但很好。一切都很好,只有位置,如果你不開車或不開車,附近沒有公共交通工具。