在英國大倫敦，設有游泳池的飯店

房間還可以，總體入住感覺還不錯。説説設施：應該要更新了，電梯一直壞，衹有一個電梯工作，很不便利，等候的時間很長。衞生：每天都清潔，還不錯哦。環境：市中心超級繁華的地段，給5分，大堂的鮮花非常漂亮，還有無論到哪都是非常方便的。

我會推薦這家酒店,特別是因爲房間與其他價格區間相同的酒店相比寬敞。即使延遲抵達,入住也很順利,這真是一種解脫。 贊成: • 房間寬敞 • 清潔維護良好的物業 • 位置方便,景色不錯 • 延遲入住沒有問題 反對意見: • 前台等待時間長,因只有一名工作人員處理入住等要求 • 房間沒有提供拖鞋

My main complaint was only booking for one night. A hotel with stunning views, 1000 amenities and amazing service. Upon arrival I was greeted with great service provided by the staff, who were all very helpful and friendly throughout the stay. On the ground floor you are greeted with amazing art work leading up to the escalators to reception, as well as a modernly designed lobby with plenty of seating and charging ports, and the restaurant/bar just on the left. The hotel was easy to navigate and had around 6 lifts which came very quickly and dropped us off to our 9th floor stop in around 30 seconds. Wow! We had booked the King’s Suite for our stay which ended up exceeding our expectations - Stunning views from the window which stretches all across the living room, a record player with records provided - perfect for music lovers such as ourselves. Ironing board, A Dyson air-wrap & hair dryer (for the girls) and very artsy decorations overall which match the atmosphere of Shoreditch/Hoxton area. A cocktail making station & coffee machine with coffee pods as-well. We had also received a “milk delivery” at our door with fresh milk which was so lovely. Spa access is included in the stay, a lovely heated pool which has stunning led lighted walls and calming frequency noises playing - to further play in to the relaxing atmosphere of the spa. Steam room and Sauna were also placed by the end of the spa which was nice. I loved it so much I woke up extra early the morning of check-out just to enjoy it one last time! And started my morning with a peaceful swim. However some people slowly started gathering around to do the same thing as well from around 9am, So I’d recommend the best time to be right after check-in (3-5pm) as it was completely empty and just refreshed. With all the pool towels reset and floor mopped clean. And a 24-hour gym which I would definitely recommend to go to at night for a late night session, as it was empty and had stunning views of the city. There was a good amount of equipment - at least one or two of each machine & it was quite spacious too so didn’t feel crowded at all. With gym towels & Water cups provided as-well. I do have a few very minor, nit-picky complaints, to mention. However I would like to say would not at all regard my overall positive experience of my stay and will to return : From the Cocktail making station - the shaker was completely sealed shut - although it’s an item that’s airtight sealed and needed pressure to open we had tried EVERYTHING - and with so much effort my partner had cut himself trying to open it , also no strainer was provided so we had quite seedy cocktails. Another minor issue was our milk frother machine was not cleaned and was still dirty from the previous user, a small and fixable issue but should be pointed out in case someone’s craving a nice cup of coffee and pours milk into a dirty frothier without their knowledge. And from the spa - the Sauna inhumanely hot - to a level that the stone floor was unable to step onto without slippers and wood seats unable to be sat on for longer than a second, whilst of course it’s a Sauna - the temperature was unbelievably high, at the max of the thermometer the wall. So was unusable for us. Overall, The hotel was the best place we could’ve chosen for our couples get away staycation. We had enjoyed ourselves too much we ran out of time to visit the art gallery & bar. Guess we just have to rebook again, with a longer stay of course.

After I made booking via trip.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which trip.com and the hotel management must look into. Because if your hotel has made an agreement with trip.com to accept guests coming via trip.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with trip.com. You are accepting bookings via several online booking agents including trip.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with trip.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.

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從T5航廈到希斯洛中心站很方便，搭乘普通巴士也很方便。 巴士時刻表是從飯店到希斯洛中心站的。 （希思羅中心站是下一站）。 房間很不錯，因為我是會員，所以從「舒適」房免費升級到了舒適房。 泳池和健身房都不錯。

我們度過了一個愉快的週末,位置是聖保羅大教堂的絕佳景色。我們住了2晚慶祝生日。總的來說,我們的經驗是積極的。Spa有點陳舊,沒有躺椅可以坐下來放鬆,所以要麼是游泳池桑拿,要麼是蒸汽,沒有其他放鬆設施。我們沒有早餐,但提供了早餐,從我們看到的看起來不錯。總體來說愉快

整體上算是還可以的,位置也很好找,環境不錯,如果是商務出行,是個不錯的選擇.含早的價格,在英國也算可以接受

衞生：衞生不錯 比較乾淨 設施：中規中矩沒什麼好挑剔的 環境：環境地理位置在市中心。非常不錯 服務：服務不是很滿意。第二天沒有送水 在外面買的水

這家酒店除了所有員工服務很好以外，沒什麼特別的地方，我在這家酒店住了九晚，房間一直和外面走廊氣味不同，所以我確定是這個房間有一股子酸臭味，前面幾天開窗通風了也沒用於是我放棄了。我打這麼低的分最主要是因為住的最後一天半夜兩點報警器響了兩次，嚇到我女兒導致她完全不敢再睡，我們不知道發生了什麼事情，打給前台完全沒人接，我們不知道發生了什麼，有人在我們放門外走動讓我們也很恐懼，誰知道過了大概十分鐘第二次警報又響起來，電話依舊打不通，外面也沒有任何服務人員處理，直到我們通過貓眼看到對門的一對老夫妻也走出來才敢開門，我們這一片的房間應該都莫名其妙響了，有位小哥住客説他下樓了，一樓一個服務人員都沒有，客房服務的電話也打不通，這讓我對這家酒店的安保產生懷疑，因為這個酒店的電梯我住了這麼多天以來發現是不需要刷房卡就可以上樓的…很無奈，所有遇到的服務人員都很nice對我女兒很友善，游泳池設施也不錯