在英國大倫敦，設有游泳池的飯店

入住體驗褒貶不一，性價比不高。 優點：地理位置優越，擁有一個設施齊全的運動中心，包括大型游泳池、土耳其浴室和健身房。 缺點：房間維護不善，浴室略顯陳舊，鏡子破損，枕頭舒適度普通。空調老舊，照明昏暗，隔音效果差，床也很窄。 泳池區域陳舊、光線昏暗，而且相當沉悶。 早餐種類豐富，但品質低劣，用餐環境裝潢簡陋，家具陳設也很差。髒盤子和清潔用品隨意擺放在客人面前。 公共區域：一個擺放著二手扶手椅的小休息室。 總之：這家飯店亟需翻新改造，以提升其魅力。它不配五星級，而且與倫敦其他四星級酒店相比，也明顯缺乏特色！令人惋惜。

我會推薦這家酒店,特別是因爲房間與其他價格區間相同的酒店相比寬敞。即使延遲抵達,入住也很順利,這真是一種解脫。 贊成: • 房間寬敞 • 清潔維護良好的物業 • 位置方便,景色不錯 • 延遲入住沒有問題 反對意見: • 前台等待時間長,因只有一名工作人員處理入住等要求 • 房間沒有提供拖鞋

My main complaint was only booking for one night. A hotel with stunning views, 1000 amenities and amazing service. Upon arrival I was greeted with great service provided by the staff, who were all very helpful and friendly throughout the stay. On the ground floor you are greeted with amazing art work leading up to the escalators to reception, as well as a modernly designed lobby with plenty of seating and charging ports, and the restaurant/bar just on the left. The hotel was easy to navigate and had around 6 lifts which came very quickly and dropped us off to our 9th floor stop in around 30 seconds. Wow! We had booked the King’s Suite for our stay which ended up exceeding our expectations - Stunning views from the window which stretches all across the living room, a record player with records provided - perfect for music lovers such as ourselves. Ironing board, A Dyson air-wrap & hair dryer (for the girls) and very artsy decorations overall which match the atmosphere of Shoreditch/Hoxton area. A cocktail making station & coffee machine with coffee pods as-well. We had also received a “milk delivery” at our door with fresh milk which was so lovely. Spa access is included in the stay, a lovely heated pool which has stunning led lighted walls and calming frequency noises playing - to further play in to the relaxing atmosphere of the spa. Steam room and Sauna were also placed by the end of the spa which was nice. I loved it so much I woke up extra early the morning of check-out just to enjoy it one last time! And started my morning with a peaceful swim. However some people slowly started gathering around to do the same thing as well from around 9am, So I’d recommend the best time to be right after check-in (3-5pm) as it was completely empty and just refreshed. With all the pool towels reset and floor mopped clean. And a 24-hour gym which I would definitely recommend to go to at night for a late night session, as it was empty and had stunning views of the city. There was a good amount of equipment - at least one or two of each machine & it was quite spacious too so didn’t feel crowded at all. With gym towels & Water cups provided as-well. I do have a few very minor, nit-picky complaints, to mention. However I would like to say would not at all regard my overall positive experience of my stay and will to return : From the Cocktail making station - the shaker was completely sealed shut - although it’s an item that’s airtight sealed and needed pressure to open we had tried EVERYTHING - and with so much effort my partner had cut himself trying to open it , also no strainer was provided so we had quite seedy cocktails. Another minor issue was our milk frother machine was not cleaned and was still dirty from the previous user, a small and fixable issue but should be pointed out in case someone’s craving a nice cup of coffee and pours milk into a dirty frothier without their knowledge. And from the spa - the Sauna inhumanely hot - to a level that the stone floor was unable to step onto without slippers and wood seats unable to be sat on for longer than a second, whilst of course it’s a Sauna - the temperature was unbelievably high, at the max of the thermometer the wall. So was unusable for us. Overall, The hotel was the best place we could’ve chosen for our couples get away staycation. We had enjoyed ourselves too much we ran out of time to visit the art gallery & bar. Guess we just have to rebook again, with a longer stay of course.

After I made booking via trip.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which trip.com and the hotel management must look into. Because if your hotel has made an agreement with trip.com to accept guests coming via trip.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with trip.com. You are accepting bookings via several online booking agents including trip.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with trip.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.

兩大一小定的兩張雙人床，房間很大很舒適。交通打車方便門口有暫時停車。地鐵有三個站：tower hill，aldage和east，走路都在7，8分鐘。也比較方便和靈活。樓下3分鐘就有tesco express和saninbury local足夠了，還有幾家吃飯的小店，華人超市也飯店也有，推薦一家黎巴嫩小店，食物好吃價格實惠。到tower bridge走走也不遠。博羅市場公交三站。London bridge火車站轉車也方便

很舒適的酒店，離機場近，房間cozy隔音好。健身房器械全。衹是要是趕上有航班取消，旅客滯留的情況，酒店就有點鬧，早餐都找不到地方坐。

首先是屋頂露台，如果您想使用，請務必在預訂前確認是否可用。整個週末露台都被預訂用於私人活動，所以我沒能欣賞到我最初選擇這家酒店就是為了在倫敦天際線上享用晚餐的美景。非常令人失望，而且酒店的應用程式和網站上都沒有明確說明這一點。另外，我預訂的是高級特大床房，結果卻被安排到一間無障礙客房，房間裡有髒兮兮的黃色浴簾和骯髒的淋浴座椅（如果真的有殘疾人需要這間房怎麼辦……？！）。臥室地板上還有明顯的麵包屑。電視遙控器壞了，換台時電視畫面會卡頓，嘗試在電視上連接手機/Netflix時也總是顯示錯誤訊息。檯燈壞了，我一打開它就散架了，電線裸露在外，所以我只好拔掉了插頭。大廳裡的「小商店」一罐可樂竟然要3.90英鎊，簡直離譜。辦理入住時排起了長隊，而且工作人員也沒有很好地安排排隊等候的位置。門口的那個傢伙是我整個週末遇到的最不耐煩的人，我到的時候他一臉不高興，離開的時候也是。外面的庭院完全可以加蓋，方便吸煙者或想在外面坐著的人，也方便在我的房間、酒店和水療中心之間走動，避免被雨淋。很多人穿著浴袍直接從水療中心走進餐廳，感覺有點怪。我喜歡餐廳的食物，服務生也很友善，尤其是凱瑟琳。她甜美的個性和體貼周到的服務讓我的住宿體驗更加愉快。可惜的是，考慮到價格和其他選擇，我對這家酒店並不滿意。雖然它位於市中心，對遊客來說很方便，但我畢竟是倫敦人，這次回倫敦參加婚禮，所以對這家酒店非常失望。我還覺得泳池、三溫暖等等設施對於飯店的規模來說太小了。飯店很快就變得非常擁擠，男人們大聲喧嘩，還有情侶在熱水浴缸裡。很遺憾，這並沒有讓我感到放鬆。我還會再使用Trip，但不會再預訂這家飯店了。幸運的是，Trip幫我解決了飯店的問題，並退還了我一部分房費。

內德酒店是倫敦市中心的一家優秀酒店。與酒店位於同一建築物內的大型就餐區。非常好的水療和健身房。房間有點小，但很好，很安靜。

衞生：衞生不錯 比較乾淨 設施：中規中矩沒什麼好挑剔的 環境：環境地理位置在市中心。非常不錯 服務：服務不是很滿意。第二天沒有送水 在外面買的水

這家酒店除了所有員工服務很好以外，沒什麼特別的地方，我在這家酒店住了九晚，房間一直和外面走廊氣味不同，所以我確定是這個房間有一股子酸臭味，前面幾天開窗通風了也沒用於是我放棄了。我打這麼低的分最主要是因為住的最後一天半夜兩點報警器響了兩次，嚇到我女兒導致她完全不敢再睡，我們不知道發生了什麼事情，打給前台完全沒人接，我們不知道發生了什麼，有人在我們放門外走動讓我們也很恐懼，誰知道過了大概十分鐘第二次警報又響起來，電話依舊打不通，外面也沒有任何服務人員處理，直到我們通過貓眼看到對門的一對老夫妻也走出來才敢開門，我們這一片的房間應該都莫名其妙響了，有位小哥住客説他下樓了，一樓一個服務人員都沒有，客房服務的電話也打不通，這讓我對這家酒店的安保產生懷疑，因為這個酒店的電梯我住了這麼多天以來發現是不需要刷房卡就可以上樓的…很無奈，所有遇到的服務人員都很nice對我女兒很友善，游泳池設施也不錯