在加拿大艾伯塔省，設有游泳池的飯店

五月的露易絲湖還沒有完全化凍，和好朋友一起入住露易斯湖費爾蒙作為班夫之旅最後一天的享受。搞笑的事情來了，辦理checkin前台帥氣金髮小哥和我愉快聊天，給了我房卡，寫了房間號178。我和朋友滿心期待來到房間，發現卡並刷不進去，這時候在走廊遇到打掃的小姐姐，看我們在刷178的門，她説：這個房間有人，昨天入住的。我説：你看，他給我的是這個房間。小姐姐説：來我打開給你看。於是她就把178的房門打開了？？？我們看到了裏面有行李（由於是別人房間出於禮貌並沒有細看）。後來我去到前台理論，前台給我説：啊這不是什麼太嚴重的錯誤，衹是把房間號給你寫錯了，你的房間是準備好的了。我：？？？你們是這個服務質量嗎？ 另外酒店的早餐也一般般。我的總體感受是：可以來住，但沒多大必要。住banff小鎮參加trip，吃飯逛街都更方便。

整體評價 這次入住體驗很棒。房間乾淨整潔，床品舒適，設施齊全，服務也很周到。 優點 1. 環境：房間安靜，周邊環境乾淨整潔。 2. 設施：設備齊全，空調、電視、熱水等都能正常使用。 3 服務：前台服務態度好，辦理入住和退房手續都

Food was great but in the room we could hear voices from the next room which is too close…

這個地方對卡爾加里以外的旅行者來說是方便的。

Hotel is spacious and clean! Come here with my family and we all were impressed with the comfort of the bed including the cleanliness

員工很熱情，早餐種類豐富。飯店很乾淨，只是我們到達時房間裡有一股很濃的空氣清新劑味——還有污水味？硫磺味？空氣清新劑用量減少後，味道反而更濃了。我們詢問維修人員是否可以上門，但他們已經走了一天——工作人員很快就給我們換了房間，沒有任何問題，還道了歉。新房間是雙人大床房，但我們很感激他們能幫我們換房間！新房間沒有任何強烈的氣味。

飯店距離卡加利機場僅15分鐘車程。我選擇這家酒店是因為它比市中心便宜，而且我非常滿意。 如果您想要一家外觀漂亮、景色宜人的飯店，可能會有些失望，但房間乾淨整潔，免費停車，還有帶滑水道的室內游泳池，都非常棒。我特別推薦給有小孩的家庭！ ^^ 這家飯店性價比真的很高！

非常棒的體驗。飯店不僅提供優質的服務，如果可以的話，還會滿足您的額外要求。我真的很喜歡他們的商務房、休息室和餐廳選擇。加上免費的機場接送接駁車服務，讓旅行變得非常方便。我真的很欣賞前台的行為、耐心以及支持和幫助客戶的意願。

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

房間很乾淨,但我的睡眠被卡車喇叭聲吵醒,真的不方便,也很驚訝沒有浴巾,只有兩條小手巾和一條臉巾。我經常在酒店工作,這是我第一次體驗到這一點。