Hotel has amazing view on the Vistula river on Wawel castle. The room was clean and comfortable. Sitting on a terrace with wine in the evening is a poem. Once you cross the river, you will immediately find many nice restaurants and bars in the old district of Krakow.
The positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
匿匿名用戶The room overlooking the square made the stay interesting as the view of the square was superb.
Easy access to Carrefour express marts, f&b outlet,etc.
Just that ride hailing car could not bring us into the square so we had to drag our suitcases about 50m from the hotel to check in.
Don't know if this helps: we asked our friendly desk staff (see the pic) for a cab upon checkout, and it came right in front of the hotel (in the square). But it was at 0530hrs!