My reservation didn't match what I had requested. We were three people, but we received a small room with two separate single beds. It's possible that the reservation disappeared due to the Microsoft crash because I couldn't find it in my emails either. However, the staff was very accommodating and brought in a rollaway bed to the small room. As a result, the space was a bit cramped. Nonetheless, the staff was very competent and attentive. There were also two power outages in the area over two days, but that wasn't their fault.
PPatricia Rodrigues da CostaMy reservation didn't match what I had requested. We were three people, but we received a small room with two separate single beds. It's possible that the reservation disappeared due to the Microsoft crash because I couldn't find it in my emails either. However, the staff was very accommodating and brought in a rollaway bed to the small room. As a result, the space was a bit cramped. Nonetheless, the staff was very competent and attentive. There were also two power outages in the area over two days, but that wasn't their fault.