這次來紐約旅行,選擇了法拉盛英迪格酒店,體驗超棒,必須給五星好評,酒店位置優越,周邊有許多中餐廳和超市,步行幾分鐘就能找到各種美食,很合我這個中國胃。房間乾淨整潔,設施齊全,床很舒服,讓我能在忙碌一天後好好休息。前台工作人員熱情周到,辦理入住迅速,還幫忙推薦了附近好玩的地方。免費機場班車也很方便,下次來紐約,肯定還選這裏。
This trip to New York, I chose the indigo flushing hotel, which has a great experience and must be praised for five stars. The hotel is superior. There are many Chinese restaurants and supermarkets around it. The room is clean and tidy, the facilities are complete, the bed is very comfortable, so that I can have a good rest after a busy day. The front desk staff are warm and thoughtful, check in quickly, and help to recommend nearby interesting places. The free airport bus is also very convenient. Next time I come to New York, I will definitely choose here again.
MMillerBobThis stay was not what I would call good... It was in fact a poor experience.
By this I mean.
I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins.
I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready.
At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”.
So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah...
Poor job by the room ready crew.
And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help.
5 STARS for Aaliyah
1 STAR for Cleaning Crew
(-0) for associate.