Hotel facilities/location, Staff's customer service and cleanliness/hygiene, and overall experience are excellent.
One area that needs complete change is the buffet breakfast management. Morning buffet breakfast was very chaotic and staff managing breakfast lost control. To name a few areas for improvement, when you walk-in, nobody greeted and seated you, nobody served water or explained the buffet, several food bins were empty, breakfast area was very noisy, guests were coming in and sitting wherever they want, etc. So, I recommend that Manager and team be present at the door, control the entry, staff decide which table to seat them, ask if they want water, coffee, etc., monitor and refill bins timely. In ONE word BF team and manager take control and implement smooth discipline.
訪訪客用戶Hi. In the web it is mentioned that 3 persons can sleep in the king size bed. But we got queen size bed so we-haven't slept properly because of less space. They haven't provided drinking water, complimentary breafast. As the amount per day for stay is 2100. Not worth for this money
訪訪客用戶Covered parking needs to improve. Can't have bird droppings over my car due to open air parking. The hand soap, shampoo dispensing system needs to change from the” squeeze” to something better. I'm Not satisfied with the towels (clean but probably are not being replaced with brand new towels for quite a long while).
Expected the experience to be much better from a Marriott bonvoy group hotel. The reception , cleaning staff were attentive and responsive.