I arrived in the afternoon and went straight to the private beach, then to the inside jacuzzi + sauna + steam room + heated floating pool.
The bedroom was super clean, had a nice smell & was overlooking the infinity pool and the beach.
The buffet for lunch and dinner was delicious. Breakfast was brought to my room 😋.
The massages were super relaxing.
Needless to say, I had an awesome time there.
Hotel service was extremely bad, i initially booked a room for two adults and was told I nedd to pay the hotel direct for a third adult who was joining us, I was told at reception to book a deluxe room which I did bit upon arriving in the so called deluxe room there were 2 x beds and and 20 minites later, someone came into the room to pull out the sofa bed for the third adult - we ended up paying approx 300gbp for three adualts but only ended up getting 2 beds and a sofa couch - even the woman who came in mentioned we were given the wrong room.
The hot water kept going cold during showers and when the fire alarm went off with ALL electricity going off in thw roo. for approx 40 minutes the staff said this was normal and nothing was able to be done.
It was more the attitude at reception that made things even worse.
This all falls far below of what is expected from the Leonardo group.
Needless to say, we wont be staying there again.
Disappointing Experience – Not Worth the Price
The hotel feels very outdated. The room I stayed in had plain, poorly painted walls and overall looked quite old. The bed was especially uncomfortable—it was actually two single beds pushed together, and they kept shifting apart during the night.
The third floor, where my room was located, had a strong and unpleasant smell of cigarette smoke. The bathroom was also in need of serious renovation; everything felt worn and far from modern standards.
Given the condition of the facilities, the high price is definitely not justified. I wouldn’t recommend staying here unless major improvements are made.
很好
50 則評論
8.3/10
每晚起價
SGD255
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6.7/10
訪訪客用戶It was good value for money, but the amenities and the breakfast were only ok
FFlying visiterHotel service was extremely bad, i initially booked a room for two adults and was told I nedd to pay the hotel direct for a third adult who was joining us, I was told at reception to book a deluxe room which I did bit upon arriving in the so called deluxe room there were 2 x beds and and 20 minites later, someone came into the room to pull out the sofa bed for the third adult - we ended up paying approx 300gbp for three adualts but only ended up getting 2 beds and a sofa couch - even the woman who came in mentioned we were given the wrong room.
The hot water kept going cold during showers and when the fire alarm went off with ALL electricity going off in thw roo. for approx 40 minutes the staff said this was normal and nothing was able to be done.
It was more the attitude at reception that made things even worse.
This all falls far below of what is expected from the Leonardo group.
Needless to say, we wont be staying there again.
אאהרן הרמןDisappointing Experience – Not Worth the Price
The hotel feels very outdated. The room I stayed in had plain, poorly painted walls and overall looked quite old. The bed was especially uncomfortable—it was actually two single beds pushed together, and they kept shifting apart during the night.
The third floor, where my room was located, had a strong and unpleasant smell of cigarette smoke. The bathroom was also in need of serious renovation; everything felt worn and far from modern standards.
Given the condition of the facilities, the high price is definitely not justified. I wouldn’t recommend staying here unless major improvements are made.
YYechielI arrived in the afternoon and went straight to the private beach, then to the inside jacuzzi + sauna + steam room + heated floating pool.
The bedroom was super clean, had a nice smell & was overlooking the infinity pool and the beach.
The buffet for lunch and dinner was delicious. Breakfast was brought to my room 😋.
The massages were super relaxing.
Needless to say, I had an awesome time there.
訪訪客用戶Great location !
The stuff are very polite and welcoming
We want particular to praise the guy in the front desk - I’m sorry we didn’t catch his name - but he is I think Russian.
Every time we asked him for help he was so nice and helpful although sometimes the lobby was very busy.
Please make sure he gets this compliment.