We had actually booked the newly renovated Hod Herbert Samuel. We were travelling with my 87 years old mom in a wheelchair and blind father, 91 years old. Before booking we went to the hotel and were told that it is 100% Handicapped accessible. We arrived late on Saturday and had to wait until 18:30 to see the accessible room. it was 100% NOT accessible! I do not understand why they would write that it is. We were then transferred to the Milos easily, but unfortunately not to our benefit. There is some nice staff, Eliza from the reception and Luis, the life guard. BUT: we arrived to the rooms, no towels. No soap. no cleaning for the stay of two nights, overall appearance not very inviting. Dining room experience: Where does this Hotel get the stars from?? We could not sit where we wanted, meat thrown on the plate by someone who was on his phone, not once asked if we wanted to drink something else then the provided tap water, taste of food mediocre, surely not worth a star. Had I known that we would have such an experience I would never have accepted the tranfer to this Hotel.
翻譯