Good location just a short walk from the town centre.
Hotel is clean and has good amenities.
Booking in was easy using the app.
Near local owned businesses that serve good food and drinks so no need for a bar or food the hotel
訪訪客用戶Have stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door.
On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually
moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again.
Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu.
DDavid WachendorferMansley refers to their properties as ”managed apartments”. There is no on site staff, you check in online and get a single code that gets you into the building, your room, and the parking. They are very attentive during the stay to make sure you know that if you need anything they are a phone call away. I absolutely love this concept! The property itself appears to have been recently renovated and in immaculate condition. The room was stunning. You walk into a living room area with kitchen with soaring 2 story ceilings. The bedroom is an upstairs loft with king size bed. Towels, linens, mattress, coffee service, etc. are all top of the line. The location can't be beat. Right in the heart of town center with everything you could possible need a short walk away. They have a secure parking lot right next to the property as well. I have stayed at all of the trendy hotels in Cheltenham. This is by far my favorite. Won't stay anywhere else when in Cheltenham. Can't wait to try another Mansley property.