在阿爾巴尼亞地拉那州，設有停車場的飯店

Feedback Following Our Recent Stay Dear Management team, I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better. Regards, Grech (CEO in hospitality) I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.

Beklediğimizden temiz ve güzeldi teşekkürler

你好!我喜歡一切,但想投訴你的一個工人。他的名字叫Elsit Koraj。我的房間不是刷和牙膏。我在接待處詢問了這件事,然後Elsit Koraj說他會告訴工人提供給我。然後10分鐘後,他獨自來到我的房間,我想拿刷子,然後他說“我能進來嗎?”我以爲他想自己放。但他走進我的房間,環顧四周,然後問我是否可以坐,很奇怪。然後我要求離開我的房間,15分鐘後,他打電話給房間電話,告訴“我在健身房,我跑了,我可以在你的房間裏洗澡嗎?”我生氣了,告訴我我會向他投訴。那天不敢下去,因爲以爲只有他在接待,鎖了我的門。第二天我想投訴,讓他打電話給行政。然後他指責我允許他進入我的房間。這是什麼?這是什麼服務 ?當我問他的全名時,他回答說不需要抱怨,而且他有家人和孩子,我不在乎,你必須阻止別人女孩。我獨自一人年輕外國女孩並不意味着他可以和說出他想說的話。我付了什麼錢?我爲自己選擇了最好的酒店,付了什麼錢不是很少的錢?爲了騷擾?我太生氣了,會到處留下我的點評,會抱怨。你必須阻止別人離開他!當我要求邀請更高的級別的人時,他邀請了銷售總監。但他只是保護他的同事告訴他在那裏工作多久。他甚至沒有聽我。我在Instagram和tiktok上發帖,我有足夠的追隨者!如果你不對他採取行動。他還爲自己的行爲辯解說,他在檢查我是否是************,還指責我讓他進去!!!!真是丟人!!!

我們通過Trip.com一共訂了5晚,可惜其中3晚因房間嚴重問題不適合適當休息。 衛生間裏傳來一股極其濃烈難聞的氣味,持續了很長時間。我們多次向前台報告問題,並通過電子郵件與酒店聯繫,但不幸的是,這個問題沒有得到充分的解決。 氣味太濃了,當我們離開酒店時,我們的衣服和個人物品吸收了難聞的氣味,以及用來試圖掩蓋的空氣清新劑的強烈氣味。 我們完全理解,技術問題或難聞的氣味不一定是酒店直接造成的,但我們認爲,妥善、及時處理這樣的問題是酒店的責任。 我們訂了這家酒店是爲了放鬆和享受假期,但不幸的是這是不可能的。這特別困難,因爲我們和8-year-old孩子一起旅行,我們的睡眠嚴重打擾了3晚。 儘管多次報告問題,但我們在入住期間沒有得到酒店的任何補償或適當的解決方案。 早餐我們也失望,我們發現選擇非常有限,重複,我們認爲不符合我們合理期望的5-star酒店的標準。 總體來說,我們覺得入住期間的服務質量和條件與5-star酒店宣傳的標準不符。

Lovely hotel clean room and warm welcome. Easily accessible as the bus from tirana stops right outside. Lovely breakfast only downside was breakfast didn't start until 8am so we were unable to eat before leaving for the airport

Все было очень хорошо! Прекрасный вид из номера на центральную площадь. Сам номер чистый, персонал приветливый и позитивный. Бесплатная парковка. Единственное, очень очень примитивный завтрак. Хотелось бы как минимум горячей жареной яичницы.

We had a great stay at StarLight Hotel - the Staff was friendly and the Room was clean. Will book it for my Next Trip to Tirana again.

＞接待相當不專業有點粗魯 早餐很差 停車額外5歐元,我不知道 我不太喜歡,下次不建議

I would recommend this place for all visitors to stay. Quite clean convenient to check in

我在航班起飛前要在地拉那住一晚，所以我選擇了這家酒店：這是我做出的最明智的選擇！ 飯店非常好，我的房間非常棒（順便說一句，那層樓上非常有趣的一塊面板上印著現代阿爾巴尼亞早期的阿爾巴尼亞法郎，即 1912 年 11 月 28 日起流通的法郎）； 非常友好和樂於助人的工作人員； 我使用了往返機場的交通服務，非常有效率且可靠（每次旅程 20 歐元，完全符合地拉那的平均水平，甚至可能更低）； 不幸的是我沒有機會嘗試早餐（包含在內），因為我離開的很早（4.50），但他們很快就給我煮了一杯好咖啡和兩塊糕點； 非常好的性價比； 飯店位於地拉那市中心附近，附近有俱樂部和咖啡館； 當我有機會重返阿爾巴尼亞時，我計劃再次回去並停留更長時間，這是我的第一次見到阿爾巴尼亞，它的進步和現代化給我留下了深刻的印象！