阿爾卡藝術飯店

我在阿爾卡藝術酒店的住宿體驗非常棒。一流的服務和非凡的景色。

Had a wonderful birthday holiday in Arka hotel ♥️♥️♥️ lovely and aesthetically pleasing beautiful hotel, one of the best in Albania! A must go! Great service xx

It was a very nice hotel. The staff were very very friendly and great customer service. I recommend 10/10

Très belle établissement malgré l'éloignement du centre et des travaux aux alentours. Le service et le personnel sont parfait et les deux restaurant sont excellents !

Overall my experience wasn’t the absolute best but u had a good time . And the hotel food was so good .

Hôtel au top, personnel très sympa et accueillant, les chambres sont propres. Le rooftop est magnifique surtout le soir, dommage que les places sur les matelas sont payantes, mais les transat sont gratuit. La salle de soir est très grande, le cour de cross fit est top avec un coach très sympa. Pensez à bien faire tamponner votre ticket de parking pour ne pas payer.

Please be aware this hotel is a boutique hotel in which ******* fails to mention. Upon arrival it was clear due to the lack of amenities this property was a boutique hotel. When checked in, cigarette buds were found underneath the beds and a wet bedding was placed. When complained, the receptionist failed to take appropriate steps and stated ‘it was not fully tumble dried properly and to leave it to air dry’. Communication is non existent. The receptionist rarely pick up calls and tend to ignore unless you attend the reception area to raise an issue. When this was raised with *******, they failed to adequately investigate this issue and contact the hotel to get this immediately resolved. They responded with emails stating “ unfortunately we have tried to contact the hotel but unable to get through” - I am not so sure on how this response was supposed to help me! I was very uncomfortable and requested a full refund and there was nobody to help! I had no choice but to stay at the property, only to later discover our room was infested with bed bugs. When raised with the property, they failed to help and brushed the situation with “ we will provide your refund”. Then later to state “ we will do it when our financial service is opened at 9am but you will not be here as you’ll have checked out” I was very stunned by this as it was clear the games the property was conducting. They were delaying processing a refund in hopes that I will not proceed with my complaint. STAY AWAY!

Al check in non siamo stati opportunamente informati sulla colazione, che pensavamo fosse inclusa e che ci hanno confermato fosse inclusa, una volta al check in hanno chiesto 30€ in più per una colazione veramente risicata e basica. Ho chiesto varie volte della frutta che era finita già alle 10, e non mi è mai stata portata. Il ristorante è molto bello per le foto ma il sevizio è pessimo. La zona è un po’ isolata, molto tranquilla. La camera era ok pulita e in ordine e spaziosa, ma per la cifra che ho pagato non è assolutamente idonea, ho chiesto il rimborso per la colazione che appunto mi avevano loro confermato che fosse inclusa e non ho mai avuto risposta.

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