在美國加利福尼亞州，設有Wi-Fi的飯店

My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised. Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience. Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration. Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website. Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price. The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet. Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.

很棒的服務會回來會推薦,並將繼續選擇這裏作爲我的主要住宿

這次入住體驗非常滿意！從辦理入住開始，櫃檯人員親切專業，流程快速順暢。房間乾淨整潔，設備完善，床鋪舒適好睡。地理位置方便，無論是交通或周邊機能都非常好。

酒店的門面和圖片差距大，感覺像家小店。設施裝修復古風格，暗色不太喜歡。服務人員很熱情友好，有中文接待員，這不錯👍。不好的地方酒店位置正好是流浪漢集中地，晚上他們大吵大鬧，影響大。

我在新年前夜住在這裏，過得很愉快。工作人員很好，樂於助人，房間很乾凈。房間小而簡單，但床很舒服，加熱器工作效率很高。如果您在舊金山待幾天，請留在這裏。你不會後悔的。

我最近入住弗里蒙特萬豪酒店，從頭到尾都是一次令人愉悅的體驗。飯店位置便利，客房舒適，員工熱情周到。 然而，最讓我印象深刻的是飯店的早餐。飯店的自助早餐種類豐富，令人印象深刻，足以滿足各種口味。但真正吸引我的是蛋捲區。 蛋捲師傅技藝精湛，服務周到，可以依照客人的喜好，用各種餡料現場製作蛋捲。每個蛋捲都烹調得恰到好處，口感蓬鬆，餡料鮮美，每一口都是享受。我有幸品嚐了幾種不同的組合，每一種都比上一種更美味。 食材的品質也值得稱讚。新鮮的雞蛋、各種起司、以及琳瑯滿目的蔬菜和肉類，確保每一份煎蛋捲都能成為美味又營養的一天的開始。 總的來說，我在弗里蒙特萬豪酒店的住宿體驗非常棒，早餐的煎蛋捲尤其令人印象深刻，讓我的入住體驗更加愉快。我強烈推薦弗里蒙特萬豪酒店給任何想要在該地區享受舒適美味住宿體驗的人。

理想的酒店,在航班前住1晚。機場附近,大房間,有陽台,景色。房間乾淨。 酒店巴士站附近有機場巴士,即使在晚上也很容易去機場。 更好的餐廳和酒吧關閉,所以如果你需要食物或飲料,需要走得很遠。

位置很好，建議海景房，景觀更好，可以看到遠處的美軍基地，停泊着航母，白天一直有黑鷹直升機不停的起落！

第二次來住這家假日，入住前由於行程關係，需要寄存行李在酒店數日，查詢了附近的酒店都沒有確切的消息，今天在前台Kevin的幫助下，付款了100美元，寄存了三件行李，存了五天，可能是規則不一樣的緣故，我們習慣了國內的那種服務，不過還是很感謝他的查詢幫助，最終同意我們寄存，早飯一如既往地好，過兩天回洛杉磯還是住假日

這就是我們給這次體驗 3 顆星的原因； 首先，當我們預訂酒店時，Trip.com 和洛杉磯紫菀酒店都沒有提到我們預訂的日期屋頂關閉的任何事情。 5月13日和5月14日，我們住在3 0 6房間。不可用的地方在那些日期。當我們聯繫 Trip.com 時，他們幾乎說屋頂設施沒有列為我們的套餐的一部分。真的是攜程網嗎？你必須將屋頂列為便利設施......明白了。這真是蹩腳的回應。大家都知道人們是因為圖片而預訂的，而 Trip.com 客戶支援人員的回應卻非常蹩腳。我們決定保留本次審查的意見。 Aster 的員工很好，但很難相信他們網站上缺少的可用性是他們會錯過的細節。他們的酒店擁有無可挑剔的細節和設計。人們只能猜測他們很方便地遺漏了這些信息，因為人們顯然不會在那裡預訂並去其他地方。當我們登記入住時，我告訴前台接待員這一點。但我們不是透過********預訂的，我們是透過Trip.com預訂的。這些具體細節並不明顯。 7 月 1 日之後，政府對透明度越來越嚴格，酒店必須提及一些事情，所以我們錯過了這個窗口，但我們很高興讓像 The Aster 這樣的酒店承擔責任:-) 另外，週三，我們退房了，他們進行了持續約 10 分鐘的火災警報演習測試。當我們在他們的網站上預訂時，他們忘記提及另一個小「不便」。當時是上午 10 點。情況並沒有那麼糟糕，但顯而易見的是，他們在預訂過程中不公開訊息，從而讓客戶無法做出決定。消防局或技術人員並不是沒有事先安排。 1. 如果您透過 Trip.com 預訂，請務必明確說明，致電其客戶支援並以書面形式取得。點擊誘餌和圖片看起來陰暗且粗略，反映出過程缺乏可信度。 2.攜程問我們想要哪個房間，我們選房間的時候選的是城景陽台。但我們被安排在池畔景觀中。這還不錯，但 Trip.com 發送給 The Aster 的預訂詳細資訊中缺少這一點。我的未婚夫最終對池畔景觀感到滿意，但它應該在 Trip.com 的預訂詳細資料中。因此，如果您透過他們預訂並提前致電酒店，請務必觀看此內容。 最後，裝潢、代客泊車以及總的來說，服務人員都非常友善和周到。我們會給他們 5 顆星。