Our experience at the hotel was truly exceptional, especially thanks to the outstanding service. The staff went above and beyond to make us feel welcome and taken care of throughout our stay.
The food was very good, with very generous portions — you definitely won’t go hungry here! We also really enjoyed the various tea-related activities offered by the hotel, which added a unique and authentic touch to the experience. TCL train experience (price at 100usd person) was good.p
That said, the rooms feel quite dated and could benefit from a renovation. While they were clean and comfortable, a refresh would bring the overall experience to the next level. Also, keep in mind that there is no swimming pool on-site.
We’d recommend staying one or two nights — it’s enough time to enjoy everything the hotel has to offer without feeling like you’re missing out.
訪訪客用戶Отель в целом приятный, есть хороший бассейн, спортзал и даже корт для сквоша, но есть большие НО, благодаря которым мы точно не вернёмся в этот отель. Номера приятные, но довольно старые, в комнате и ванной видно, что дерево уже все потерлось, а сантехника уже сильно износилась.
В Канди сверху добавляется сервисный сбор 10% и налоги 30%. Итоговая стоимость будет очень сильно отличаться от цены в прайсе. На ужин в этом отеле потратили больше, чем во всех остальных 5-звездочных отелях острова, которые были сильно выше по уровню сервиса за ту же стоимость номера.
Персонал дополнительно портит впечатление о пребывании в отеле: все прям выжидают чаевые, их ждут за любое телодвижение и вообще не радуются, если получают меньше, чем ожидали; многие дают визитки отеля со своим именем и просят оставить хороший отзыв о них. При этом сервис далек от хорошего — все стараются изо всех сил заработать на туристах.
IIreneAGThe hotel staff was super helpful and very kind. The hotel is in the middle between Habarana and Sigiriya, making it convenient to commute to the different cultural sites.
The hotel was calm and the pool well maintained!
We highly recommend!
訪訪客用戶The owners and employees at this hotel are so, so lovely.
Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source.
The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue.
Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat.
The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross).
The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up.
The bed was massive and comfortable with air conditioning and a fan so sleep was good.
Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location.
Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!