Although a shuttle bus available to Castries & the beach they were only once an hour 9-11am & 1-3pm,
not frequent enough!
Entertainment throughout the day & night.
Food available throughout the day in different locations including the upper pool which was good. Most staff friendly & helpful.
Housekeeping work very very hard to keep on top of things.
At departure there was a discrepancy & we were told we had a bar bill to pay, “Hennessy Whisky” a premium product which is not included in the “all inclusive!” It wasn’t us & we were made to feel like thieves, they didn’t believe us & take our word even though we had an explanation for the day & time it was supposed to have been charged. They made us feel very uncomfortable & even when we’d checked out staff came back & insisted it was us!
We asked they checked security cameras & eventually we were told not to worry they were looking into it & we wouldn’t have to pay!
That whole experience should have been avoided, customers should be believed & not be questioned. Somebody was trying to get away without paying for the drinks & gave a wrong room number intentionally in my opinion. We are guests after all that contribute to staff wages!
Welcome to our breathtaking picturesque view of the ocean and city of Castries This two bedroom, two bathroom new builded modern apartment is situated in close proximity (5 minutes) of the city of Castles , the beach , supermarkets ,hospital, GFL Airport. Kitchen is fully stock for a nice home cook meal. Added laundry area with washer and dryer.About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
訪訪客用戶Although a shuttle bus available to Castries & the beach they were only once an hour 9-11am & 1-3pm,
not frequent enough!
Entertainment throughout the day & night.
Food available throughout the day in different locations including the upper pool which was good. Most staff friendly & helpful.
Housekeeping work very very hard to keep on top of things.
At departure there was a discrepancy & we were told we had a bar bill to pay, “Hennessy Whisky” a premium product which is not included in the “all inclusive!” It wasn’t us & we were made to feel like thieves, they didn’t believe us & take our word even though we had an explanation for the day & time it was supposed to have been charged. They made us feel very uncomfortable & even when we’d checked out staff came back & insisted it was us!
We asked they checked security cameras & eventually we were told not to worry they were looking into it & we wouldn’t have to pay!
That whole experience should have been avoided, customers should be believed & not be questioned. Somebody was trying to get away without paying for the drinks & gave a wrong room number intentionally in my opinion. We are guests after all that contribute to staff wages!