住宿方回覆: Dear Guest,Thank you for sharing your feedback! We’re glad to hear you appreciated our convenient location and cleanliness.As you mentioned, our ibis budget rooms are compact and designed to be simple and functional, which includes smaller furniture and the open-style bathroom. We understand that this layout may not suit everyone. While there’s no kettle in the room, we provide a kettle and microwave in the lobby for all guests to use.We appreciate your understanding regarding the price and hope to welcome you back on your next visit to Zurich!Best regards,Julia P., Deputy Manager
住宿方回覆: Dear ErgoudanziLeo,Thank you for sharing your feedback. We’re glad to hear that our front desk team provided good service, but we’re very sorry that the room size and lack of convenient charging ports negatively impacted your stay.Our ibis budget rooms are designed to be compact and functional, focusing on affordability and basic comfort. Regarding luggage storage, we take security seriously, and we apologize if this was not clearly communicated during your visit. Your comments will help us improve both amenities and communication for future guests.Best regards,Julia P., Deputy Manager
住宿方回覆: Thank you for your detailed feedback! We’re glad to hear that you found the room clean and tidy and appreciated the convenient bunk bed setup.It’s great that our location worked well for you, with the tram stop right outside and easy access to Hardbrücke station and the city center. Your tips about city tickets and airport transfers are very helpful for future guests. We look forward to welcoming you back on your next visit to Zurich!
住宿方回覆: Thank you for sharing your feedback! We’re glad to hear you appreciated our convenient location near the bus stop and the option to leave your belongings after check-out.As you mentioned, our ibis budget rooms are compact and designed for short stays, with limited storage space. We hope to welcome you back on your next visit to Zurich!
住宿方回覆: Dear Sa,Thank you for your positive feedback! We’re glad you enjoyed our convenient location near the Limmat River and the nearby supermarket. It’s great to hear you found good value with us. We hope to welcome you again soon!Best regards,Julia P., Deputy Manager
住宿方回覆: Thank you for your feedback! We’re glad to hear you found your stay to be great value for money, enjoyed the quiet atmosphere after 9:30 pm, and appreciated the convenient transportation and free luggage storage. We look forward to welcoming you back on your next visit to Zurich!
住宿方回覆: Dear Yolanda,Thank you very much for your kind feedback!We’re happy to hear that you found the value acceptable given the high prices in Switzerland, and that our front desk staff left a positive impression.It’s great to know that the hotel met your needs for a business trip and that you enjoyed the beauty and safety of Switzerland. We hope to welcome you again in the future!Best regards,Julia P., Deputy Manager
訪客用戶
雙人間
入住於 2025 年 8 月
夫妻/情侶出遊
7 則評論
6.0/10
發布於 2025 年 9 月 20 日
Well located, clean. however first time to experience an hotel without cups or mugs in room. No kettle in room as well. Take note they can confuse you with hotel names. Ibis BUDGET zurich city west, and ibis city west. I don't understand why they name 2 different hotels so similarly. Never booking ibis budget hotel again.
翻譯
住宿方回覆: Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear you appreciated our convenient location and cleanliness.You’re right – our ibis budget concept is designed to be simple and functional, so the rooms don’t include kettles or cups. However, we provide a kettle and microwave in the lobby for all guests to use.Regarding the names: we understand that it can be confusing, as there are three different ibis brands – ibis, ibis budget, and ibis Styles – each offering a different level of comfort and services. In Zürich City West, ibis budget Zürich City West and ibis Zürich City West are located in the same building but are separate hotels with different concepts.We’re sorry to hear that this caused frustration during your stay, but we truly appreciate your feedback as it helps us improve our communication.We hope to welcome you again - maybe next time at the ibis Zürich City West?Best regards,Julia P., Deputy Manager