祖特梅爾飯店

Het personeel is erg vriendelijk en doet zijn haar best om het zo aangenaam mogelijk te maken voor haar gasten. Mooie uitzicht vanaf 4e verdieping. 1 minpunt is geen raam die verder open kan en geen.

Upon arrival all was fine and the room was okay. But when we decided to have dinner it all went horrible. First soup was really cold, the bowl was warm which meant they tried to microwave it, so they took it back. But got the main course before getting the soup back. Then the screaming started. We heard everything went flying in the kitchen! And the screams and awful swearing continued into the restaurant. When we spoke to the waitress we said that this behaviour is reallly not acceptable. In return she angrily told us off and said we would have done the same if we were not appreciated in our work, we then said eh no we would not behave this way let alone swear like this. (Worse kind of swearing). She stormed off. 5 minutes later a woman came screaming out the lift that a man grabbed her and held her by the neck. It was like a horror film. Staff tried to calm her down, but it appeared they knew this woman and the man...when my husband asked why did they not call the police, she said she could not prove it. After this terrible episode we let the reception know that we are not going to stay another night after this one as I would then be on my as my husband was going in to hospital im Zoetemeer. Next morning we complained again whilst checkimg out. This time the manager was present. She was shocked at our complaint. She was not aware of what happened. The checking out went smoothly and got a refund which we appreciated. But never again at this hotel.

尼斯位於市中心的酒店，工作人員很友好。當我們進入時，我們的房間很熱，根據接待員的說法，由於資源削減，空調無法打開。可以理解，但真的不愉快，她非常友好，但沒有幫助。所以暖氣被設置為熱帶/桑拿，之後我們迅速逃到外面，希望我們的房間能在窗戶打開的情況下迅速降溫。 餐廳/酒吧的女士們隨性而活潑。 床墊非常結實，浴室寬敞乾淨。我們睡得很好，雖然我們可以聽到我們鄰居（順便說一句，我們自己的）的一些門必須用力關上，否則它們不會關上。

我們之前讀過所有關於這家酒店的壞評價,但我們沒有吸引過的,預訂了房間。因爲這座建築很可能是一個前辦公室的,你能看到用什麼手段試圖讓它看起來很不錯,而且成功了!房間很寬,很乾淨 & 有現代的樣子。唯一的點是沒有電視(音樂)和子,相反,你可以坐在寬的窗裏,餐廳裏有豪華早餐可以買到12€的,已經有了很積極的體驗!

很棒的酒店,員工很好,服務很棒,體驗非凡。我和朋友在那裏住了一個星期,每天早上/中午11點之前離開酒店。後來我們得到了一個有新浴缸的清潔房間,廚房也被重新填充了。個人很酷。想呆久一點

I was staying 5 nights. I had originally booked for 3 but wrote to reception back in November I wanted to extend the stay to 5 nights. I did ask should I just make a new reservation and they said no, it was recorded. This was confirmed as was the new price. When I arrived at reception, they had no record of my 5 night stay and I had to find the email to confirm both the extension and the remaining nights to pay. The person was lovely and sorted it out, but I felt a bit strange about it. Then after the 3rd night I received an automatic check out message so I checked with reception and they thought I was checking out and I had to go through the whole thing again. I had already paid so I explained that too. Anyway perhaps a note could have been added or something on the system. The location was perfect. I felt safe walking around at night and it was very convenient for the Amare centre. The bed was very comfortable and the shower was hot and the shower was a good size. I liked they had some BBC channels. I think on day 4, the wifi was down. This is not reception’s fault but it was out for probably 30 hours. This seems quite odd in a major hotel for it to be out for so long. Unfortunate but it was fixed eventually. Staff were nice. Lifts worked well.

It took me a while to write this review since I was afraid of my personal safety. Nevertheless, I have finally decided to share this information with other travelers. This incident happened during a weekday night when I decided to do a walk-in at the Ibis hotel in Den Haag after a long trip. I was already aware of some bad reviews from other travelers indicating ”naughty” staff. Nonetheless, I decided to give it a go. I entered the hotel and mentioned the hotel clerk that I wanted to book a room. His attitude was rough indicating me that he did not have any rooms left. For my bad luck, my phone was out of battery so I decided to seat in one of the tables in the lobby to quickly charge it to look for a hotel somewhere else. While I was charging my phone, the clerk approached me and shouted at me that I had to leave the hotel. I explained him that I wanted to charge my phone to look for other hotels in the area and I wouldn't take much time. He continued shouting at me that I had to leave, when suddenly he grabbed my bag and literally threw it to the street. At this moment I was petrified since I never imagined something like this was happening. Then, he pushed me violently out of the hotel. Luckily I managed to take a picture of this guy. The guy has a tattoo on his right arm and rather than a hotel clerk, he thinks he is a MMA fighter or part of gang. I really don't know how the manager of this hotel can have person like this with such level of anger dealing with customers. My review by no means intend to advice other travelers to visit or not this hotel. I believe the facilities of this hotel are quite nice but what I can say is that I'm not entering this place again until they take strong actions towards improving the quality of their staff. I hope this guy doesn't get fired because of this review but if the hotel really wants to keep him, the hotel should consider send him to an anger management course. I don't know if this guy is always like this or just had a bad night and he took it on me. Nonetheless, I think no one should suffered what this guy did to me under any circumstance.

Zoals de titel al aangeeft is de service erg goed, het personeel is vriendelijk en de hygiëne op de kamers is erg goed, alles is goed schoon en netjes. Helaas lijken de muren en plafonds wel van karton gemaakt. Het hotel is zo ontzettend gehorig! We hadden op dezelfde etage een aantal dames die graag snachts nog actief waren en van kamer naar kamer bleven lopen, de hele nacht... Ook de bovenburen vonden het nodig hun kamer te verbouwen in het midden van de nacht. Dit resulteerde in weinig slaap voor ons. Ook na melden bij zowel de dames als bij de receptie werd er niet veel rekening mee gehouden. We hebben 2 nachten heel beroerd geslapen, terwijl we daar waren voor werk en dus ook niet alle vrijheid hadden om uit te slapen. In een hotel betaal je op de eerste plaats voor een goede nachtrust, dan moeten de muren toch wel iets kunnen verbloemen. Een goede nachtrust hebben we niet gehad, dus wij zullen niet meer terugkeren.

When we arrived the reception was empty. There was not even a welcome drink in the room. The cleanliness of the hotel in general and the room in particular left a lot to be desired. Nothing you would expect from a 5 star hotel.The room was horribly decorated. The rug under the bed was completely crooked, and a wooden lamp that almost pierced my eyes twice. Over the bed there was a button that said do not disturb with a night light so bright it was impossible to sleep well. The bedroom furniture was old and chipped.The bathtub had one of the faucets broken.The hotstone massage was one of the worst ever. Impossible to relax when the masseuse tries to make conversation and makes so much noise with the stones that it is impossible to relax even 1 min. The pool was okay. The rest of the SPA we did not try.We booked dinner at reception but when we arrived at the restaurant there was no reservation. The rest was across the street from the hotel, very uncomfortable having to go out to dinner in another building, especially on a cold and rainy day. But the worst was yet to come. We asked if it would be possible to make a bowl of rice or pasta for our 3 year old daughter but they refused. What restaurant, much more than 5 stars, refuses to make a simple rice for a child? Neither the poorest restaurant nor a 3 star hotel. Then we ordered fondue for two. When the waitress brought us the food came a plate with 5 small pieces of grilled meat and a tiny bowl of fries. When we said that it was not what we had ordered, but the fondue, they told us that the restaurant no longer made fondue. But then why was it on the menu? Why didn't the employee who served us the first time inform us that there was no fondue? As the dish that came was very little food for 2 adults and 1 child, we ordered another steak. Waiting another 30 min. When the waitress came with the plate, she dumped the fries all over the floor. We had to wait a little longer for the fries.The steak was good but for 30€ you expected a little more than 5 tiny strips of meat and a small bowl of pre-fried supermarket potatoes. Needless to say, our 3 year old daughter ate very poorly.Definitely untrained and very unfriendly staff.Breakfast was mediocre for a 5 star hotel. Breakfast at the level of a 2 star pension. 5 star hotel has absolutely nothing. At most 3 stars and already very forced. In the end they wanted to charge us 15€ for the car park when the reservation we made on booking.com said that the car park was free. As we complained about the bad service they did, they decided to withdraw the 15€ from the final bill and the two tonic waters we drank for dinner. Hotel not recommendable at all.

checking into a hotel, one would typically expect a welcoming sense of hospitality and warmth - at the very least. I did not feel that way with the ladies behind the reception desk. 1. Upon entering room, the bedsheets were sloppy, untidy and scruffy. This lack of care and attention to detail already spoke volumes to me about the hotel's take on caretaking and thoughtfulness of its service. 2. so no surprise then, that I later called the reception from the room to ask if they could loan me an international adaptor, to which they FIRST said I had to collect it myself at reception, and then LATER was quick to sing to a different tune by saying they had none left after I prompted them further and asked them politely why they couldn't send it to my room. 3. On my second day of accommodation, housekeeping knocked on my door - to which I jovially said out loud, 'no thank you until I check out.' The knocks came intermittently for another 6 times with 20-30 mins interval - until I had to get out of the bathroom to put the 'do not disturb' sign at my door. A little extreme with efficiency but, I mean, I kept saying it every other 20-30 mins, so I hardly think they needed the actualy door sign to get my point to begin with. Anyway, this major annoyance occurred the next day in the same fashion as well. All in all, great location for a hotel but the staff definitely need lots more training on the true QUALITY and PROFESSIONALISM of genuine HOSPITALITY. This is afterall, part of the IHG band so, my stay here this round was a definite disappointment.