Hotel is a beautiful historic building, decor is charming. Room and bed were good, however TV came on mysteriously in the middle of the night 2 nights in a row waking us up! Shower is diabolical - not only did the door come off it’s tracks every time we touched it but the shower nozzle wouldn’t stay in the hook so you had to hold it in your hand the entire time. Water took a very long time to heat up. Location excellent , we liked that the window could be opened and didn’t mind the street noise. Rooms were clean and presentable. Staff very helpful and pleasant. Loved the restaurant - food was excellent and service great - sadly it was only open for 1 of the 3 nights we stayed. Used the pool and sauna - very nice, however the attendant wasn’t overly helpful.
Beautiful hotel located in the heart of Zakopane. Rooms are spacious and well-appointed (though pillows are a bit flat). Resort facilities include pool, saunas, whirlpool - all included in room rate. On-site spa offers various treatments (massage, facials, etc) for reasonable fees. Breakfast buffet offers very good variety. I would have rated this place excellent except that accessibility is an issue. For example: access to some floors requires both elevator and stairs. Access to dining room has stairs and a very steep ramp.
During the night, the air conditioning in my room was insufficient, making it very difficult to sleep due to the heat. When I informed the reception about this issue, I was told that this is the hotel's policy, which was not mentioned on your website. This lack of cooling during the night significantly affected my comfort and overall experience at your hotel. I believe it is important for such policies to be clearly communicated to guests prior to their booking to avoid any inconvenience.
We had a lovely stay in this super oldie worldie hotel. It has a completely relaxed feel from the moment you walk in. The comfy lounge seats inviting on arrival & each evening after a days exploring. Hotel is walking distance from the train station & main pedestrian st of Zakopane.Breakfast was delicious & a variety of choice. Rooms were decorated of a time long gone which just added the special touch to this super hotel. Swimming pool was also a joy to use. I would highly recommend.
訪訪客用戶This hotel is one of the best hotels we stayed in while travelling. Our room was very clean as well as everywhere in the hotel.There was a lot of choice for breakfast and food was delicious. The hotel location is an accellent one as it is a few minutes away from shops and restaurants. The staff was very helpfull and always with a smile .Thanks.
訪訪客用戶Just a 2+ star hotel... Hotel is centrally located (300 mts from the main pedestrian street) in a busy but quite silent street/road. Very small and not appealing reception. The hotel has a small but pleasant garden sorrounding part of it. The decor of the hotel and rooms is old-fashioned. Our room (#226) was spacious with a small living room and had a little varanda, but it smelled like cigarette smoke. The whole hotel is a non smoking premises though. To all rooms in the 2nd and 3rd floor the acess is by stairs only, not very convenient if you're carrying lugagges or have health problems...or both. No room service available. In general quite nice staff, speaking reasonable english and willing to solve problems (e.g. our room safe got blocked and was quickly unblocked by the receptionist). Average acceptable quality breakfast, in quite a cosy area though. Old fashioned, but nice relaxing and clean spa area with a small sauna, jacuzzi and a (aprox. 10 X 5 meters size) indoor swimming pool. No outdoor acess from there, just a couple of narrow windows. It opens from 4 to 10 p.m. No slippers or bathrobes are provided, only towels. There are lockers for storage at the Spa area entrance. In our check-out date (23.06.2024) the only credit card machine available was out-of-order, so I had to go to and ATM to draw money on purpose. Outdoor hotel car park is paid (30 zlt per day). 🔹Conclusion: Not really cheap for what it offers, but it is in a touristic central zone...maybe there are better alternatives!
訪訪客用戶We like this hotel...this was our 3th visit here.this hotel is very good,good possition - near ski area,perfect food/restaurant and great wellness. But during our last stay we were quite dissapointed - 1.cleaning services wasnt good (we had to ask them if they can put our trash away from our room after 2 days) and 2 issue we had with kids club - opening hours till 7:00 pm - I think it can be longer, They were finish with kids attraction 2 hours earlier than are closing time, and plugs in kids club are not safe - its quite danger. I hope they will change these things in the future because this place deserve it - because its beautiful place for winter holiday.😉
SSeaside52848833208Location location location...over panoramic view of Zakopane with a breathe taking mountains view waking you up. Breakfast buffet in a traditional Polish way. Surrounded by the forest. Local old parish 5 min walk andb10 min walk to Zakopane main district Very clean and warm rooms despite of the building being very old style. Highly recommend It Was my second stay there.