During the night, the air conditioning in my room was insufficient, making it very difficult to sleep due to the heat. When I informed the reception about this issue, I was told that this is the hotel's policy, which was not mentioned on your website. This lack of cooling during the night significantly affected my comfort and overall experience at your hotel. I believe it is important for such policies to be clearly communicated to guests prior to their booking to avoid any inconvenience.
Hotel is a beautiful historic building, decor is charming. Room and bed were good, however TV came on mysteriously in the middle of the night 2 nights in a row waking us up! Shower is diabolical - not only did the door come off it’s tracks every time we touched it but the shower nozzle wouldn’t stay in the hook so you had to hold it in your hand the entire time. Water took a very long time to heat up. Location excellent , we liked that the window could be opened and didn’t mind the street noise. Rooms were clean and presentable. Staff very helpful and pleasant. Loved the restaurant - food was excellent and service great - sadly it was only open for 1 of the 3 nights we stayed. Used the pool and sauna - very nice, however the attendant wasn’t overly helpful.
Beautiful hotel located in the heart of Zakopane. Rooms are spacious and well-appointed (though pillows are a bit flat). Resort facilities include pool, saunas, whirlpool - all included in room rate. On-site spa offers various treatments (massage, facials, etc) for reasonable fees. Breakfast buffet offers very good variety. I would have rated this place excellent except that accessibility is an issue. For example: access to some floors requires both elevator and stairs. Access to dining room has stairs and a very steep ramp.
We had a lovely stay in this super oldie worldie hotel. It has a completely relaxed feel from the moment you walk in. The comfy lounge seats inviting on arrival & each evening after a days exploring. Hotel is walking distance from the train station & main pedestrian st of Zakopane.Breakfast was delicious & a variety of choice. Rooms were decorated of a time long gone which just added the special touch to this super hotel. Swimming pool was also a joy to use. I would highly recommend.