We went for a Sunday lunch here a while back. We ordered oysters and a roast beef dinner for two. It took almost an hour, and three enquiries, before the oysters arrived. Over 1.45 hours later and after several more enquiries, the roast beef dinner still hadn't arrived. We eventually had to cancel our order and when we complained to the manager, at the entrance, we were charged for the oysters and it was then implied by the staff, including the manager, (who were basically lounging around the bar doing nothing and were unnecessarily confrontational) that the atrocious service was in some way our fault. I'm 62 years of age, widely travelled both in the UK and overseas, and can say with some certainty that this is the worst customer service I've ever experienced.
翻譯