金塊飯店(Gold Nugget Hotel)

Love everything about it except the pool was extremely deep

The day I checked in the receptionist was very inattentive. I asked her how was I going to get my bags upstairs and she said she did not know. I told her that she will have to get up from her chair and find someone. Well she did. I was not given a Wi-Fi code or any welcome or anything. I had to get the Wi-Fi from the man next door. I stayed there 3 days with no hot water and barely running water. The maid service did a nice job cleaning. When checking out I found someone to take my luggage down. When I checked out the receptionist did not acknowledge me at all and never asked how was my stay or thank you for staying with us, nothing. I gave her my key and waited for my ride. I can say that this hotel has a generator when the power goes out in Negril, because it did!

We have stayed here before. I requested a ground floor room, received it but was surprised to have no porch. 99% of the rooms have porches. Had no idea I had to request one. The rooms are very comfortable and clean, A/C works great. Nice location, walkable to most everything.

Stayed one week and decided tonstay extra night. They moved me. I wondered why i moved from a great room to no air conditioning, no TV, no hot water...now i know why...one night only, already paid for. Never again.

I really enjoyed my stay, as well as my daughter…pretty the rest of our group share the same sentiments. The warm welcome at check in really set the tone and the bright smile on most of the staff added to the overall pleasant experience staying here. Already recommended to friends, and will be visiting again God’s willing, thank you Malissa and Natalie and all the pleasant gentlemen whom added to our comfort

Very nice staff and very clean. The TV didnt work, no hot water. No iron nor ironing board. It's actually a very nice place that is in bad need of maintenance. Really wouldnt take long to resolve all the issues.

STAY AT YOUR OWN RISK ⛔️ . Where to start. 7 days stay the first day I got cable then no cable for the next four days. Entire 7 days no warm water. I complain to front desk with no results. I spoke to the housekeeper and she said this is golden nugget/coral seas that’s how it is. Save the best for last. Roaches 🪳 and bugs 🐜 all over I have never been to a hotel and find roaches in the shower. It’s crazy. Big red ants running all over the room looks harmless but still. Broken smoke detector I have to buy my own toilet paper the last three days. I told the helper the following morning after I came back in at night and no toilet paper. She said she will call the other property to get but did not see any so I buy my own. That place needs to be shut down.

I thought that I was at tranquility bay, it was so welcoming, the moment I opened the door the freshness of the room was do awesome, not to mention the rest I had in the nights, the only thing is the water pressure was slow but the accomodations over everything.

Large clean room with all the necessities, including flat screen television. Beach access and towel service at partner property across the street.