克利夫蘭埃文郡翡翠活動中心Residence Inn 飯店(Residence Inn Cleveland Avon at the Emerald Event Center)

Being a more pricey hotel you would expect the breakfast to be better than lower priced hotels. We were very disappointed in the breakfast selections. How about bacon and sausage served daily with fresh scrambled cheesy eggs. Higher quality juices with breakfast would be great. The juices you provided were so awful tasting. Also how about flavored creamer for your coffee. Also staff complaining about being short staffed doesn't ring fun vacation. Also complained to staff about something bitting me in bed leaving blood on sheets and nothing was done about it. We also asked for room garbage cans and empty cans in recycling bin to be cleaned up/emptied and they gave us bags and told us to do it and leave outside our room door. Why am I paying all this extra money for if I'm going to take the trash out. Plus in the morning you have to walk down the hallway with all the dirty sheets laying in the hallway outside each room. It would also be nice if the pullout couch in the living room was clean enough to sleep on. Towels, washcloths, hand towels and toilet paper should be replaced when customers are staying multiple days.

Was at the property for 5 days, we had chosen this property because of the pool and hot tub, but the hot tub only worked properly 1 day of our stay. The continental breakfast didn't have many options and no changes to the menu daily, very disappointing

We come every year for our anniversary and love the rooms but this year, our room was a bit run down. Toilet paper holder falling out of the wall, corner *****ping fell off the wall during the night and scared the heck out of us, kitchen faucet not connected to the counter, and one of the pendant light bulbs was burnt out.

The room was nice and clean but the sad part was the air conditioning waking me up all night. The noise was so loud and it woke me up a few times during the night. The bed was very uncomfortable, the mattress was so hard it was a nice and comfy bed like we were expecting. Not staying at that hotel ever again

Had to request pool towels both nights. The second night they didnt have any so they gave us bath towels...hhhmmm.

The room was nice, but the TV kept disconnecting every night and needed the maintenance guy to restart every morning. My husband gets up at 5:30 am and did not want to bother the front desk at that time so he ended up sitting without it in the morning.

Inside broken door to pool. Courtyard door from pool to hotel key card entrance broken. At 4am, our hotel room emergency light kept flashing and woke me up. I doubt this is customary.

We had a very nice stay. It was clean and comfortable. The kitchen had some nice amenities including dishes, glasses, mugs, silverware, and pots/pans, and the bed and pillows were cozy. The shower worked well, and the provided soap/shampoo/conditioner was appreciated. The big screen TV was also very appreciated after a busy day. The complimentary breakfast was delicious and had some nice choices. Highly recommended.

Breakfast space was tight and ends at 9am on weekdays, but offered a decent variety of foods. Rooms were clean and spacious, although the lack of any USB ports was annoying.