智選假日套房飯店西門羅(Holiday Inn Express & Suites West Monroe)

Was not given an accessible room, even though I had specifically reserved one and let hotel know I would be arriving with a person using a walker and one in a wheel chair. The best they could do was a 1st floor room. We were in town for my father's funeral. Because the room only had a standard tub/shower I had to make a trip to go by bathing wipes, dry shampoo and such. Would I stay here again? Maybe

Great stay for the night. It was quite and the bed was fantastic. Breakfast was good and we appreciate that you still serve breakfast.

Wr had a great night, it was just a stop on our way home from a trip to Georgia for the holidays.

I love everthing about the property and the front desk lady made me feel welcome

The elevator was out of order for some of our stay. We were on the fourth floor (top floor) of the hotel. That was negative after returning to the room. Luckily it was repaired before checkout and we didn’t have to carry heavy luggage down 4 flights to check out. There was something going on with the water. It had a light brown tint which I didn’t notice until after drinking some to take a Tylenol. It tasted awful and when showering left a slick feeling on my skin. Pretty gross. The iron was defective and spewed water all over my clothes when I tried using it ( it looked as though it had been dropped). Didn’t try the breakfast but wanted coffee. Wasn’t happy to have to buy water to make my coffee to know it was clean. The room was decent otherwise.

Everything was good except the filthy wash cloth hanging over the shower Curtain. Bathtub was slow to drain.

Check in fast and easy. Staff very polite and helpful breakfast was yummy

Ceiling leaked on our bed and my bag . ******* would not refund and property said they couldn’t because I booked through ******* . Second bad experience with this hotel and no refund was given either time. The staff was super apologetic, and it was beyond their control. Disappointed in not even a refund for the incident.

Nice stay....bed is very comfortable. Quiet even though on highway. Nice little nature trail right outside of the pool area. Close to restaurants.