舒適套房飯店(Comfort Inn & Suites Zachary)

Tv stopped working, not big deal. But when I requested it fixed, they said maintenance would be in 8am. I left and came back around 1pm and nothing was fixed. They came and fixed it but now the sound wasn’t working. Front desk asked if I would just like to move to new room which I did. Walk into the new assigned room across the hall and staff member is sitting in the chair relaxing. I was shocked and so was he, he says excuse me and leaves. Half used roll toilet paper on the roll. Big spot on carpet in new room. Lighting in bathrooms pretty dim. If that were not enough, an hour before check out, same employee (I think), opens my door and walks in, no knock. He sees me lean up from the bed and then walks back out, no explanation. I assume this is his personal retreat when guests are not there? I doubt he was coming to clean b/c different employee with a cart knocked earlier and asked if I was checking out soon so he could know when to come back. Overall weird smell in hallway. Breakfast quality was mediocre. Will not be staying again.

The staff at this hotel were amazing. They were friendly, knowledgeable, professional and helpful. The breakfast buffet was very good and varied. We stayed in a suite, comfortable bed. The room was large with a small tv. My husband has low vision and had to pull a bench in the room in front of the television. I had trouble seeing the guide and detail from the bed. A large room deserves a large TV. The lights in the bathroom were very dim, definitely not able to apply makeup in this bathroom. The toilet was in a cubby in the bathroom and not lit. This makes it difficult for people to see the toilet or things that fall on the floor. Overall we would stay again due to the friendliness of the staff.

Room wasn’t ready when we got there and we arrived way later than normal check in time. The room was not clean, found pills on the floor i guess from previous guest and the shower was FILTHY! It was nasty and had not been clean properly…had hair and red stuff in it. Overall, did not enjoy the stay and the heat did not work as well. Will never book to stay here ever again

I have stayed at this hotel several times in the past and will not be back. To begin, the front desk staff were very friendly, but it all stopped there. I had two rooms, and neither had been cleaned. Both rooms had very low water pressure, and the door handles on the clothes in one room completely came off. The other handle was already missing so no way to access the iron or ironing board. Breakfast was very disappointing. This was a great hotel, but has gone downhill. They are not keeping up with maintenance. As you can tell, there was a prior water leak in one room from above, as the ceiling was discolored and the plaster was cracking. On my next visit, I will have to find another hotel.

The rooms were great and above average but we didn’t get all the rooms we paid for. There was issues checking in and with checking out that make me feel like what’s the point of a reservation

I ran out of tissue paper. They did not have any soap. I had on towels, but they told me when I checked in. The shower curtain was stained and needed to be replaced.

Parking is easy, well lit parking lot. Staff was very nice and courteous. Hot breakfast, I had eggs, sausage and grits. There were other items to choose from. My room mini fridge didn’t get cold. Bathtubs are extremely slippery. Strange green substance on shower curtain.

It has really gone down room floors were dirty burn holes in floor very rude when I wanted my 50$ charge they put on my card so they really just took my money

Room was nice. Great staff. A lil shabby in lobby. Food was decent for breakfast.