Hyatt Place West des Moines/Jordan Creek

Ok

we had a nice weekend hotel room was clean and comfortable. only complaint we have is you could hear all the noise from the hallways as they were in our room. there is a bar that is part of the service desk and had a hard time hearing the attendant when we checked in patrons were a little noisy which was understandable but should have the bar away from the service desk. Hotel was busy due to the state wrestling tournament in town.

When you pack your belongings dont forget to get a water bottle as they don't give you water.

This was a great hotel to stay in that offered a free breakfast and was right across the parking lot from Smash Park.

The room was excellent…clean, spacious, and modern. It was nice to have a little sectional for our family to lounge on instead of always being on the beds. Beds were comfortable…down pillows and comforter. Rooms were nice and quiet! I couldn't ever hear other doors closing or people above us. The breakfast was complimentary and was delicious! My kids loved the French toast! It’s too bad there wasn’t a hot tub but the pool area was nice and warm. The kids swam forever because the water was heated. Great stay!

I hope in the near future you add a jacuzzi to the hotel. It would be especially appreciated in the cold winters here in Iowa.

First time staying in this specific hotel so we didn’t know what to expect. The lobby was very bright and nice walking in. After receiving our room card we drove to the back and entered through the back entrance. It was easy to go up the elevator to our upgraded room. Once entering the room we were very pleased with how clean and nice it was! The layout was perfect for our needs. The bathroom was really nice. Although we didn’t utilize the pullout couch, it was a nice touch to have separate seating! We were very satiated with the breakfast as well, although more dairy free options would have been nice for my wife. Overall, we will definitely stay here again and bring our kids! Can’t wait to use the updated pool!

Nice hotel, convenient location. Cleaning staff is extremely over-zealous and kept knocking every 90 minutes all morning despite the do not disturb hanger on the door, which was extremely annoying.

Our stay was great. Only complaints I have is that our phone in the room did not seem to work, we were left with only 1 roll of toilet paper and no backups, a dead fly was left on our nightstand which didn’t make us feel clean in the first 30 seconds, and our extra blanket that was provided had a big hole in it. Outside of that, all staff was friendly and the room was beautiful.