Hotel has nice views but I had a horrendous checkout process with a woman who was terribly rude and disrespectful to the point that our conversation escalated into an angry spat (and the fact that I was a brown woman traveling alone likely didn’t help).
I’m a seasoned traveler who has been traveling for more than 2 decades and this was my worst experience, which says a lot. It was also the last leg of my trip and it left me with very bad feelings.
Let me be clear: The younger woman at check-in was so welcoming and friendly. But the woman at checkout was decidedly not. And it wasn’t just her general attitude but also the way she responded to my questions in a mean, snide way. In the end, she was even vindictive and spiteful. Makes me wonder why she’s in the hospitality business.
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Pete
2023 年 7 月 5 日
Very welcoming staff, good included breakfast options, and phenomenal view - one of the best in Wengen. Dinner, while not included, was also great and was marked for allergens such as gluten, lactose, etc.
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Andre
2023 年 7 月 16 日
This hotel represents the coziness of a chalet hotel with first class service. The amenities are nice view is unbeatable in the restaurant is excellent.
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Emily
2023 年 6 月 21 日
What a lovely hotel in a beautiful town. First rate experience! Breakfast was included and great.
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Claudio
2023 年 6 月 12 日
Great place to rest and be away from the crowd. We simply loved the area and the hotel.
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Henry
2022 年 8 月 8 日
Room is old. Breakfast is very limited, not even a fried or scramble eggs. Bathroom is tiny,
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Randall
2023 年 12 月 3 日
Close to train station and close to gondola. Hotel restaurant is top notch. Highly recommend this slice of heaven.
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Gavin
2023 年 10 月 2 日
Fantastic hotel, with great staff, history and an amazing view.
Rooms are small, but it is European and 120yrs old.
Sauna was a great extra as well
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Antwyone
2023 年 12 月 27 日
Exceptional service, cozy stay, friendly staff and delectable food.
飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有房內保險箱和衣櫃/衣櫥。除此之外,配備有拖鞋和吹風機的浴室是您消除一天疲勞的好地方。在空閒的時候,去酒吧喝杯飲品放鬆一下是不錯的選擇。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Bäckerei von Allmen(Backerei von Allmen)(咖啡店)、Pickel Bar(西餐)或Hotel Oberland Restaurant(西餐)品嚐下一流的推薦美食。