古老門禁式飯店(The Ancient Gatehouse & Rugantino Restaurant)

Had to stay in Wells one night for business. The location is central and great for sightseeing. The staff was very friendly and the restaurant was great. But. The rooms... Oh my... The rooms are not good at all. As others have mentioned, the stairs to the rooms are extreme. I was booked into a room that is - aparantly - part of the escape route. So, on the door there is a "break glass in case of fire"-thing that will allow anyone access to the room. Also, the lock could probably be opened with a rusty spoon as it was about as ancient as the rest of the hotel. So, 0 stars on "security". Ceilings are VERY low, so watch your head at all times. Bed was OLD, and lumpy. Now, two days later my back is still sore. A lot of noise from the street. Heating is turned up to max - probably to compensate for the windows that are not windproof at all... The final kicker was the lack of breakfast. At dinner we asked when breakfast was served, at which point we were told that they had opted to not serve breakfast. No staff after the restaurant closed. No staff in the morning. So, not really a hotel - more like a bed & breakfast without breakfast...

Great location overlooking the Cathedral. Very friendly and helpful staff. Our large room had an antique 4 post bed with beautiful wood carvings. We chose to dine at the hotel’s restaurant and we’re not disappointed. Great Italian food and great service, again overlooking the cathedral.

This is a small hotel with very limited capacity, however, their single room, on the top floor, up a very steep staircase (be warned!) overlooking the Cathedral Close is a joy, and I was delighted to return after a gap of several years. The room has all one could wish including a comfortable chair in which to sit and admire the beautiful cathedral.

What an amazingly located hotel. The view from our bed was breathtaking ! The age of the building means it’s quirkiness is not for the less mobile. But that is very clear in the write up . The staff are brilliant . The room clean but dusty , but I wouldn’t expect anything less in a building this age . The history of it , makes for an exciting imaginative stay. The restaurant serves fabulous food ( I forgot to take any photos , it was so delicious ) but it was packed with diners , a good indication of its quality . The evening was great especially as the weather allowed us to sit outside and was a great start to our holiday . We will definitely be back. Sadly we were only staying for 1 night but will definitely be back to sample all its charms . A very memorable stay

The staff were so friendly and accommodating. Very popular dining spot located in the heart of Wells. Food delicious and made to order breakfast was AMAZING! The room was comfortable and well stocked, although the shower was a bit claustrophobic. Overall, I expect that I’ll be staying at the Ancient Gatehouse on my next visit to Wells.

We loved this hotel! It oozed charming old style character, both inside and out, which you'd expect for somewhere dating back to the 15th century. We were in room 12- not huge but met our requirements, including being on the first floor rather than higher due to husband's sore knee. Nice bathroom, shower (no bath) with soap, shower gel and shampoo, and spotless like the bedroom, bedding and towels. We had a gorgeous, comfortable (fairly soft mattress) half tester antique bed (with two posts, curtains and a canopy). The room included a hairdryer, kettle and tea/coffee making amenities plus a bottle of (free) drinking water. Service was friendly and the breakfast was good enough, chosing from a range of cold and cooked options including vegan ones (even last minute as no one had informed the chef of my request for a vegan breakdast apparently!). Special shout out for Neil (chef and service) as he was particularly friendly and helpful but then again, all the staff were nice and friendly. Small *******- TV was very small and the room smelt of cooked fish from the restaurant below in spite of keeping the window open all night (maybe palatable for some but definitely not me). There's no hotel parking (not unusual for hotels in Wells tbf) but we managed to find a spot on Chamberlain Street nearby (available from 6pm to 8am and thereafter only 1 hour's stay allowed) and then moved to Union Street carpark on Saturday morning (up to 3 hours allowed). Overall though, this is a lovely, friendly place to stay and just a few minutes walk from the high street, fantastic market with lots of unusual arts, ornaments, all kinds of goods and food/ drink (held Wednesdays and Saturdays) surrounded by lots of small cafes, and the hotel backs onto the beautiful cathedral green. Our room was street-facing with views of the gorgeous, old, characterful hotels opposite. We would definitely return here.

I stayed for three nights in March, traveling on my own. Beautiful old building. Staff are very attentive with your needs. I had a single room, WOW it was beautiful. VERY comfy bed with fresh white cotton bedding. There was also a thick throw in the wardrobe if you were cold. With a dressing table and stool and a armchair. The bathroom was very big with a nice warm shower. Towels supplied were very soft and clean. I couldn't of been more comfortable and settled. From my bedroom and the bathroom windows I had a stunning view of the Cathedral. In the restaurant below I had some scummy Italian food. Very fresh and cooked to perfection. I loved it. The rooms are up some VERY steep stairs. So please be prepared. Definitely no good if you are not great at climbing. Parking in Wells is horrendous so best to use taxi. There is only one little thing I would change. Ok n the bedroom they provide a kettle and coffee making provisions. They are on the dressing table with fresh water. But sadly this is up against the radiator. Which makes the fresh water very warm. Maybe put it on a shelf near the TV instead. But over all it's still a 10/10 for me.

Room was very shabby and tired with poor quality fittings, worst shower ever had. Staff were very friendly and food was wonderful.

Bien localisé, au coeur de la ville. Stationnement problematique.