依健身房探索我們精選的韋爾頓飯店

瀏覽用戶對韋爾頓飯店的評價

韋爾頓萬豪萬楓飯店
4.3/5101 評價
In January I rented 2 rooms for this past weekend off of trip.com as a nonrefundable booking so I paid for rooms at time of booking and money was immediately charged to my account. Got to hotel for check in, Sherri(sorry if spelling wrong) asked if I wanted to use card on file and I explained I already paid. She said it was a hold for Incidentals so I said ok. She said the computer wouldn't let her use that credit card so I scanned a different one. I then checked my credit card app to see how much hold for incidentals was and it showed being charged for both rooms for a higher price than what I paid. I asked her about it and she said the second room was unable to charge the original card so it charged to that credit card. I first explained it was all pre paid and showed her where it came out of my account in January and on top of that it also didn't make sense that the hotel amount was higher than what I booked at on trip.com which I also pulled up and showed her. She said that my my fault for ”using a 3rd party” because they cannot guarantee rates booked through them. She said I would have to contact them and I asked if she was saying trip.com was a scam and she said it was possible (even though trip.com is a well known booking site and I've never had a issue before). I explained I only thought the hold was for incidentals as she mentioned and was not expecting almost $300 more to be charged and she said there was nothing that could be done as her manager was not in until Monday and the assistant manager had recently quit and they were not allowed to contact their manager on her days off for any reason. I asked multiple times for her to contact her manager since this was a signifant problem as I had not expected a extra charge for the weekend and because I was from out of state it concerned me no one in charge would be available for another 3 days and by then I woukd be gone. She continued saying she was absolutely not allowed to contact her supervisor under any circumstances. Another coworker with her agreed with her. I will say neither employee was rude, but it is ridiculous there is no one they could call to get help. They said corporate would not be able to be of assistance then either and only thier manager who was not available until Monday and they were not allowed to contact on her days off. Other than that (and the fridge not getting cold until the last day).... the hotel,pool, and breakfast were all very nice. Show less

常見問題

  • 韋爾頓有哪幾間提供健身房的熱門飯店?

    不論您到韋爾頓商務出差或悠閒度假,韋爾頓萬豪萬楓飯店韋爾頓舒適飯店Holiday Inn 韋爾頓 都是熱門飯店。

  • 在韋爾頓設有健身房飯店的平均價格約是多少?

    對於韋爾頓設有健身房的飯店,平日均價大致落在 TWD 6,129,而週末 (週五到六) 均價大致落在 TWD 8,096。

  • 在韋爾頓提供健身房的飯店有哪些優惠活動?

    Trip.com 全年為用戶提供多樣的優惠及折扣。您可以到 優惠活動頁面查看 Trip.com 提供的絕佳優惠。

當地旅遊資訊

飯店數量4
評論則數262
最高價格TWD 18,676
最低價格TWD 3,375
平均價格 (平日)TWD 6,129
平均價格 (週末)TWD 8,096