美洲長期住宿飯店 - 夏洛特 - 派恩維爾 - 公園路(Extended Stay America Suites - Charlotte - Pineville - Park Rd)

Great staff clean hotel rooms nice as well as laundry

Stayed here for a night and it was the worst experience. Old kitchen appliances which make lot of noise and take time. Floor was never mopped and is all greasy and dirty. Bathtub is very old and had molds. house keepers are not doing their job right. Noisy neighbors, looks like they were drunk and fighting, and we did not get the complete night sleep.

This hotel was difficult to find after turning onto Park Road. The GPS initially took us behind the shopping center and then the little itsy bitsy sign on park road was so small and dark from the street, it can be missed if you blink your eyes, especially at night. Second issue is the hotel charges a pet fee which was not indicated on the reservation on the ******* site nor was it communicated when I checked in. 4 days later I get a call about paying a pet fee. Not sure who was supposed to communicate this at checkin, but they dropped the ball. Finally, housekeeping needs to clean the handles in the interior rooms and doors. The door handle on the bathroom from the inside was disgusting. Not sure if it was ketchup or dried blood. They also need to clean the surface of the stove. When we turned it on, apparently something left previously started to smoke and set off the smoke detector.

Switched to 2 different rooms, deadbolt was broken and both were dirty. Ended up canceling my reservation on the spot and still waiting for a refund. Do not stay here.

The staff at the property were excellent. The only thing missing were hair dryers in the room. That would be my only criticism

When i was checking in, i noticed a cockroach climbing up the wall. Told the young black girl and all i got was omg ew i hate bugs. The remote to tv where dead with battery acid comin out of it. Took it to service desk. Staff handed me used batteries which did work.

The property has a lot of unkept items and room is not as described

It was a good stay! Few minutes away from carowinds ❤️… also have a kitchen!

I would like to be on the top floor next time…whoever was over top of me sounded like they had 10 kids up there…could barely sleep