智選假日套房飯店沃特福德(Holiday Inn Express & Suites Waterford)

My husband and I stayed at Holiday Inn Express in Waterford, MI for 5 nights. The hotel was clean, even had mattress protectors. Housekeeping did a fantastic job. The complementary breakfast was delicious and had good variety each morning. The hotel offered a fitness room and pool. It was relatively quiet even with construction. Staff was friendly and when I asked about switching rooms because of an uncomfortable mattress, the front desk clerk was courteous and took our room number to give to the manager. That being said, my husband and I did not sleep well because the mattress was so soft there was no support. I am 5.5 months pregnant and the bed gave me horrible back, shoulder, and neck pain. It was hard to roll over and when I did the bed completely ****** you in. My husband did not sleep well during our entire stay because the mattress was too uncomfortable. When we asked if there was a better bed option, we were informed that renovations are being made to the hotel and mattresses will be replaced. However, at the time none had been and the reservations are not scheduled to be completed for another 2 years. In 2 years, my husband and I will book another stay but not until mattresses have been replaced.

Great ladies at breakfast. Showed my three year old how to use the pancake machine with me and was extremely nice!

The hotel is very nice but the lighting in the rooms is terrible. There are just not enough lights and the bulbs are too small. It is good to save energy but not at the expense of guests.

The front desk staff was very friendly. I was happy about the cleanliness of the facility. Breakfast was good!! Beds are comfortable!!! The one thing I was VERY disappointed in .. is that there was not a microwave in our room. I was very shocked and unsatisfied. I had to go to the lobby to warm up my sons soup…@ 200$ per night I better have a microwave.

The staff was so nice. Our room wasn’t available for early check in and I needed to get ready for an event we were attending that evening. They allowed me to go to the downstairs large bathroom near the pool area. I was able to curl my hair and change my clothes in complete privacy. Once the room was ready (prior to scheduled check in time) they came down and notified us. Made it to the event on time!

The lighting was not very good, none over the desk and the coffe maker did not work.

We got no sleep all night. Sounded like a wind tunnel in the room coming from the windows or something and traffic was loud all night. You need to soundproof your rooms. My sister was nextdoor on one side of us and said she didn't hear anything because she had her fan on all night. My brother was on the other side and they left very early so I couldn't talk to him about our stay. I'll check out other hotels next time. My sister always sleeps there every month and likes your business. My husband got up in the night because he couldn't sleep either as it was so loud. He checked the window thinking it was open and nope it was closed. You really need to consider redoing the outside walls and windows to keep the noise from coming in the busy street. We paid when we made the reservation and then my husband checked out and the price was less. I hope we don't get charged twice. I'd like to hear from you. Thanks. The breakfast was nice. Barb Proehl

Nice hotel, convenient to pine knob if you’re going to see a show. Friendly staff and great choices for breakfast. The mattress in our room was way too soft, we sunk in and had trouble sleeping. Should have checked when we checked in and requested a room with a firm bed. Nonetheless would stay again.