凱藝套房飯店-派恩維爾夏洛特的評論

前台非常樂於助人和樂於助人。酒店乾淨，安靜。我們的房間有 2 台電視，超出預期。孩子們喜歡游泳池。早餐也很棒，不斷補充食物。驚人的討價還價

Rhonda is awesome and enjoy her

Quartos grandes e bem equipados. Conservação está boa, mas o estilo é meio ultrapassado. Café da manhã é bom, mas pouco variado. Máquina de suco estava fora de serviço por quase toda estadia. Hotel bem localizado e staff muito gentil.

No es seguro viví una mala experiencia

I'm really glad I stayed here! Front desk was wonderful and Elsa always greeted the breakfast buffet guests with a warm "good morning! Management was very professional and helpful! Will definitely stay again! Awesome location.

Breakfast was great. Courteous staff. Comfortable beds. One negative: Cockroach in kitchen in our room.

The room was nice and breakfast was very good. One of the main reasons for booking at this hotel was the indoor pool but it was not in service and there was no remedy offered. We wanted our room cleaned (beds made, fresh towels) so we made an appointment but the person who made the appointment made it for 3:30 (at our request) but the cleaning service left at 3:00 so we didnt get our room cleaned. We had a child with us and because there was no pool and little to do at the hotel we checked out a day early wasting $120.00. So although there were some good things about the hotel the pool was a big amenity that was just overlooked with no compensation, unexpectable. Also the juice machine was broken at breakfast but again no remedy. That an easy fix by putting out a few cartons of juice. This hotel seems to fall short when it comes to problem solving or compensation.

The most only reason I decided to stay at this hotel was for the pool but upon my arrival I was told that the pool was closed. I was very disappointed and left the hotel. I’ve asked for a refund and they have denied it when ******* called to confirm my departure. Looks like the hotel wants to keep my money. Plus the rooms needs updating and the juice machine was broken.

The staff was awesome! Ms Desiree at the front desk handled a situation that arose from *******. She explained everything, and everything was sorted out. The breakfast ladies were very kind . They kept the area stocked and clean. The breakfast was quite tasty! The room was decent. It was just minor cosmetics in that area. The black out curtains did not totally black out the window. The hallway walls and the windows are thin. I could hear people talking outside the room.

I awlays have a good experience here. We were a little bummed out that the thermostat was out for the pool, causing it to be closed thos time. But, things happen. So I cant hold it against the hotel. I am in town every-other weekend and we typically stay here.

Place was good for the family. Nice breakfast. Overall good place to stay.

Staff was friendly and helpful, thorough I waited a few minutes with no one at the counter when I arrived. The bathroom had specks of dirt or grime on the toilet seat and counter when we arrived. The pull-out sofa bed in our "room for 6" was very rickety and had a broken support wire. There were people taking and laughing loudly in the hallway right outside our door at 1:00am. Nice points so far: good space, comfortable normal beds with very nice pillows, good-size "mini fridge", good cups for water and other little amenities. Overall pretty good experience, but the dirtiness in the bathroom that was pretty easy to clean with a wet tissue (showing low cleaning standards by staff) was concerning and discomforting.

We would stay again and everything was great!!! Our only complaint was the condition of the pool it wasn’t usable.

Everything there is great, I recommend it, clean room and comfortable, very good hot breakfast , the pool is great and has hot water, I will come back again.