華盛頓柏悅飯店(Park Hyatt Washington)

This is an utterly comfortable hotel, nicely located, and with classy amenities. Our suite was very spacious, and feel very much like a comfortable home, a large living room plus a well-appointed bedroom. We enjoyed the hotel.

출장 시 이용했는데 너무 좋았습니다

I felt 3 or 4 stars hotel because I was not provided 5 stars hotel services. When I arrived, the doorman watched me, but he omitted to take me inside although there were any other guests around me. I was not provided turn down service for day 1 and 2. I told a manager about these experiences when I checked out and his response was appropriate at that point. However, when I left the place with luggeges, doormans and/or porters disregarded me in front of the entrance. They were chatting although I passed in front of them. I did not see improvement at the final, that is why I wrote this feedback.

AVOID AT ALL COSTS!!!! I wish I could give 0 stars. I have never experienced more disrespectful staff in my entire life. Experiencing tonnes of unprofessionalism throughout, my final straw was the wildly disrespectful receptionist MIKA, who, for the third time, spoke to me curtly and condescendingly, and when I told her not to speak to me that way, she HUNG UP ON ME! When I went downstairs to confront her about what she had done, she had the nerve to try to gaslight me and continued with her inappropriate, childish attitude. To top it off, when I left the hotel (after waiting 25 minutes for a bellman to retrieve my luggageS after I disclosed I was in a hurry), I was never given a check-out folio--neither in paper form nor by email--I was just charged blindly on my credit card without my permission or signing off. Lastly, upon arrival I asked the concierge to make a reservation at Sushi Nakazawa (omakase); he stared at me blankly and asked me to repeat the name of the restaurant as he had never heard of it before (what kind of 5 star hotel concierge isn't familiar with a famous Michelin-starred restaurant in town?) and then seemed equally confused by "omakase" which he pronounced "oh..my..case" and asked me to explain what that was. I think that says it all...

I have lived in many Park Hyatt before, this is the WORST I've ever experienced. On the first day of the stay, there was no water; on the second day, the dining didn't give us what we ordered, and just realized the problem after 40 minutes; on the thir day, no one cleaned up the room, I called the front desk for four times and finally someone sent a pile of towels by the end of the night. The cleaner came in when I was having a conference, and she began to TALK ON THE PHONE while I asked her twice to leave the room or turn off the phone. I WILL NEVER COME BACK TO THIS PROPERTY AGAIN, DON"T LIVE HERE.

静かな街並みにたたずむホテルです。スタッフ皆親切です。５年ぶりに宿泊しましたが、ホテル内部の老朽化が少しめだちました。

I arrived early and was told a room was available but there was an early checkin fee if I wanted the room, otherwise check in time was 3 pm. I declined and came back at 3 pm. No room was available! I had to wait until past 5 pm before getting a room. No compensation was offered proactively.