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ApartHostel Helvetia的瑞士青年旅舍
4.1/515 評價

ApartHostel Helvetia的瑞士青年旅舍

華沙|距離SPOK - meble dla dzieci0.22km
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.

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正在尋找SPOK - meble dla dzieci附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
華沙 - 肖邦一號汽車旅館
4.5/5103 評價
非常乾淨整潔 酒吧調酒師水平也不錯 和小伙伴一人一個房間入住體驗感很棒
ApartHostel Helvetia的瑞士青年旅舍
4.1/515 評價
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.
格羅馬達華沙中心飯店
4.3/5121 評價
我是1月24日至28日入住的單間。 優點:位置絕佳,可以步行到達所有老城的景點,從皇室大道步行真心舒適。早餐非常的豐盛,以至於我每天都吃到撐。前台服務很好,Pawel 先生接待我非常的熱心 耐心,並且提供我華沙地圖,還標註了路線圖。Olga女生非常的漂亮(ps 我可以約你共進晚餐嘛,看到請不要猶豫,直接聯繫我) 缺點:單人床還是有點小,被子太窄。衣櫃有點異味。最讓人受不了的就是無比差的WIFI ,居然沒有我的手機流量塊。強烈建議老闆改善一下。 總之,值得推薦。
塔坦卡青年旅館
3.9/514 評價
The stay on the basement level was generally a good one in an 8-bed dorm room spacious enough to move around (with also a ”long table” in the middle), and yes the bathroom (ensuite) came with like a nice-sized area of sinks & mirrors; and the ”common area” on the main floor is also a pretty nice hangout area (although just in the dining room of that area briefly during my 2-night stay). And as for the convenience of food & some other essentials, there's a ”small-but-well-stocked” grocery shop just across the street, then to the right and just about a 5-minute walk is a Vietnamese restaurant (for my ”main meals” with a ”nice variety” of delicious items to choose from), then about another 5-minute walk after that restaurant is a McDonald's (for breakfasts during my stay). And also not having to walk too far from this hostel by going the same way to the McDonald's as just mentioned followed by a right turn and for about another 15-minute walk is a straight way to the Castle Square & the Royal Castle (a ”great interior” of both a palace & a museum for a worthwhile visit).
戴安娜瑪麥森公寓
4.4/552 評價
我不敢相信其他人在這家酒店的房間能像我們的那樣好。怎麼會有這麼多寬敞舒適的房間呢?這是一個角落裡的房間,整個外部都是陽台。不是通常只能坐坐的小地方,而是整個陽台。廚房是如此的寬敞,而且提供的盤子和鍋很合理,以至於我們一直期待每一頓早餐,還有陽光透過整面牆壁那麼大的窗戶照進來。
華沙克米娜飯店
3.8/54 評價
這是我在那裏的另一次住宿。這家酒店實際上很便宜,比較周圍的另一個,位置很完美。周圍有很多餐館和酒吧,所以有時可能會有點吵。這次我選擇單人間。我很驚訝,因爲房間不大,但牀挺大的(像雙人牀),很舒服。房間和浴室很乾淨整潔。早餐讓我有點失望。我認爲現在價格過高。由於cov-19沒有自助餐了,所以他們的項目有限。我僅指這一點,但我的分數是基於呆在那裏。快速入住。友好的工作人員。

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