ApartHostel Helvetia的瑞士青年旅舍(Hostel Helvetia - Private Rooms in City Center and Old Town)

我訂了旅館，他們拒絕了我帶孩子，我來自烏克蘭，烏克蘭正在發生戰爭。有人說要給孩子300英鎊，我說要還錢，可是今天已經過去了，還是沒錢。我不建議。我可以進入情況並理解。我只想拿回我的錢，現在每一分錢都很重要，這很重要！！！！！！

我真的不知道該說什麼......我不知道......它看起來像那樣......位置......它的位置比我想像的要好 - 我不知道。

Отличное место

Очень понравилось в хостеле, были проездом в Варшаве, нужно было переночевать с семьёй. Администратор Ника, несмотря на ночное время, подобрала нам номер на 4-х, все вежливо и доступно всё рассказала. За что огромное ей спасибо. Иначе с детьми ночью в Варшаве нам бы пришлось трудно. В хостеле чисто, уютно. Ника - очень приятная девушка и хороший сотрудник. Спасибо за чуткое отношение.

Abbiamo deciso di fare una gita a Varsavia in 5 ed abbiamo prenotato un appartamento al centro della città. Purtroppo il detto “ quanto spendi mangi” è vero perché pagando poco altro non ci si poteva aspettare. Secondo noi doveva essere più pulito e soprattutto la colazione abbondante e più varia e non solo con cibo polacco. Per noi non va bene

Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as "No Show". After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case "No Show", yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.

不要留在這裡。我根本沒睡，兩個人都喝醉了，糟透了。浴室需要維修，酒店入口處有馬桶座。我要求全額住宿退款。不要呆在這裡，呆在其他地方。

Fait le job