We stayed in a 'villa' for three nights while attending the Cobargo Folk Festival. Our cabin (Villa 2) was fine, .... except for the bed. The mattress was saggy, lumpy and brutally uncomfortable. My wife couldn't sleep at all and had to move to one of the bunks in the other room to get any sleep. I found a less-uncomfortable ***** down the middle of the double bed. So we spent our weekend away sleeping apart! And still getting poor sleep. Over the past 40 years we have stayed in many dozen cabins, including at Big4. This is the first time we have complained and the first time I have felt motivated to write a review. We know cabin beds are never as comfortable as home and all new beds feel strange. This mattress was far below the typical standard and in our view unacceptable. We left a note to this effect in the cabin and advised reception but there was no response or follow-up. I sent a draft of this review to the manager. They apologised and said they had bought a new mattress. So, good for the next person. Next time we attend the Folk Festival we will try alternative accommodation.
翻譯