聖水陶波飯店(Sacred Waters Taupo)

Modern property with all the comforts and amenities. Right by the lake with restricted lake views, but direct access to the boardwalk.

We booked three bedrooms lake view and without our knowledge and approval, we were moved to a two bedroom penthouse. The kids have to sleep in the same room which means they did not get much sleep. It is extremely cocky of management to not even call us prior to our trip and update. We landed and got told we can only have two bedrooms. We booked and got confirmation of three bedrooms at least three months ahead of our trip. Not going back again.

Andy and Mel were friendly. Caitlyn was awesome. We extended our stay thanks to Caitlyn. We even upgraded to the Penthouse We were staying in the Thermal 3 Bedroom, near the heated pool. It was noisey. The lights were flickering. We had to go to Reception to get toilet paper, and towels. We got none in the room. One of the sliding doors didn’t lock. These are just some of the things we encountered So, we upgraded, thinking it would be better. We went to a 2 Bedroom Penthouse. The AC in the Master Room needed to be replaced. The bathroom doors were noisey, so we had to open them. The sliding doors were noisey with the wind blowing. The outdoor furniture moved a lot, so we had to make sure they didn’t and we were safe. There were 5 in total, 2 adults and 3 kids. In the second room, there was a fold out bed. But at 3am, the youngest fold out bed, the head collapsed, so she had to get in the other two’s bed. The parking was terrible. The front passenger seat, I couldn’t get in. So my husband had to move the vehicle so I can get it. I told my husband to park, the way I could get in and out the vehicle To give you perspective, I am recovering from a Stroke 18/09/2022, which really affected my right side and my talking. I have Dysarthia, and I am right handed and in my right arm I have Tremours