赫歐雷格蘭德威飯店，華爾道夫度假村

I will begin by saying we returned to Ho'Olei at Grand Wailea because we had such a wonderful experience there previously. This visit was very disappointing and we would likely look at the other options in Wailea before booking Ho'olei at the Grand Wailea again. The condo we had was unsatisfactory because: - Carpets were very stained and dirty. Honestly, if we had arrived earlier in the day I would have refused to stay in the unit because of this, but it was after midnight with kids. - A condo that in theory could sleep up to 8 people had a three seater couch inside. - Patio chairs for the indoor counter seating. The chairs were very heavy and also did not fit under the counter so if you sat there it would be at an awkward distance. - Patio furniture (seated a maximum of 4 people) was stained and uncomfortable. -Dishwasher that ran but had missing racks, a hole, and didn't actually clean dishes. -Sink in the powder room drained very slowly -Toilet in the main bedroom ran for a really long time and made lots of noise for at least 45 minutes after a flush. - Shower glass in one bathroom was very cloudy/dirty like the glass is never actually cleaned. We did not go on vacation to cook. However, when you have little kids it is sometimes faster/easier and less of a headache to just make noodles for them. The pots and pans in the condo belonged in the garbage, not the drawer they were in such poor condition. We did let the hotel know about our disappointment when were there. They did offer to credit us one night. However, it felt like we got a cheap AirBnB but were paying Grand Wailea prices, not great and certainly very disappointing. Service at Ho'olei and the Grand Wailea was generally good, with the exception being the "grab and go" restaurant Loulu. It was such a frustrating experience going there as service was so bad. We went a few times during our stay but would advise you to avoid if possible. At the Grand Wailea the poolside food/drink service was ok. The activity desk at the pool (where you got the bracelets and towels) was always great, and the staff there were helpful and very kind. After we had checked out we received a message saying that they couldn't find the garage door opener - we had left it on the counter next to the washer dryer, just inside the garage in the bag they had originally provided to us. This was frustrating as it wasn't hidden and was provided back to them as they had provided to us. I guess it was better than them charging us for something that was there, but would have preferred they actually look around before contacting us. Finally, we had to contact the hotel to request a copy of our bill as they never sent it. Overall I would say the service level at Ho'Olei at the Grand Wailea has noticeably declined. Reading through the reviews our experience is clearly not unique and the GW seems in no rush to remedy any of the issues so it may be best to avoid Ho'Olei until they do something!

我們一家六口在這裡住了 7 個晚上，很高興。該單元擁有高端飾面和電器。每日修補家事服務包括在內。禮賓服務很棒，帶有優步類型應用程式的班車服務也很棒。我們還發現飯店內的游泳池很好，有兩個熱水浴缸。對於較晚退房的客人，他們有淋浴和更衣室。 GW 設施已完全可用。適合家庭的好地方。

我們從 PMI 度假租賃公司租用了 24-3 的服務。這是一套非常漂亮的 3 床、3 1/2 浴室單元，配有漂亮的家具。門廊很大，配有燒烤設施、餐廳和露台家具，但它位於主幹道正上方，因此噪音水平有時很高。由於樹木的緣故，看不到海景，但如果你能忍受交通噪音的話，那就很可愛了。一進門關著門，裡面就非常安靜了。請注意，如果您從 Grand Wailea 以外的任何來源租賃，則可能不歡迎您使用 GW 游泳池、健身房、毛巾等。告訴你離開。儘管您入住的是“The Ho'olei AT the Grand Wailea”而不是“The Ho'olei BEHIND the Grand Wailea”，但 GW 不會將您視為客人。當我們在那裡時，GW 的兩個泳池無論如何都關閉了，我們發現 Ho’olei 的泳池很漂亮、很安靜，而且完全夠用。

我們在毛伊島度過了難以置信的一周，住在與 Grand Wailea 度假村相鄰的 Ho'olei 酒店。我們住的是#87-6，3 間臥室，3.5 間浴室，配有 3 張加大雙人床的兩層別墅。從大陽台可以看到很棒的景色。很高興您可以打開大型家庭活動室區域兩側相連的所有門，儘管自從我們外出以來，我們一家人從未真正在家庭活動室裡坐過很長時間。本週為我們提供支援的禮賓人員和工作人​​員非常出色，我要感謝Tanya 在我們訪問之前和訪問期間與我們互動，以確保我和我的妻子以及我們的3 個成年孩子度過了美好的一周。使用應用程式提供前往當地商店和餐廳的接駁車服務是一個很棒的額外好處。特別是如果我們想在深夜跑到博特羅或只是在 GW 和海灘散步。雖然我們只使用過別墅的游泳池幾次，但那裡基本上沒有其他人，而且非常好。能夠進入 GW 是意料之中的事，GW 的餐廳、商店、服務台和各個方面的員工服務都很棒。我們喜歡 GW 的游泳池和海灘位置，更不用說各種熱水浴缸和滑梯了。我有沒有提到很棒的 Grotto 酒吧 - 沒有什麼比手裡拿著飲料滑滑梯更好的了。我們喜歡威雷亞悠閒的氛圍、靠近海灘的位置、前往一流餐廳和酒吧的便利，最重要的是太平洋的景色。

我們於2022 年12 月入住了Hoolei，自2014 年以來，我們已經在Hoolei 住過6 次，最後一次旅行真是令人失望，我們過去住的別墅沒有按照通常的Hoolei 標準進行清潔，客廳的地毯很舊太髒了，我們的腳底因為走過地毯而變黑了！我們的套間浴室廁所在使用後運行了幾分鐘，發出可怕的噪音，主套間的淋浴需要修理手柄，這是我丈夫所做的，烘乾機只能工作一個1 設置，你需要重置該設置3 個週期才能恢復正常。班車服務只有兩名司機，很棒的人，但他們太忙了，有時等待時間很長，但這並不是因為他們的努力。 Hoolei 泳池沒有定期清潔，因為我們帶著死蜜蜂、樹葉和碎片游泳，小孩子們把一把碎石扔進了泳池底部，當你在泳池裡散步時，你會踩到這些碎石，這是我們之前多次享受的，現在真是令人失望，一晚4200 美元，如此令人失望，我們將返回毛伊島，但我們不會返回Hoolei，它完全失去了它的光芒，它看起來越來越舊和疲憊。

我們住在這個院子裡的一棟三房別墅，真的很漂亮。房間很寬敞，門廊/陽台有一些非常漂亮的景色。除了門禁大院內的健身房和室外游泳池外，我們還可以免費使用 Grand Wailea 的設施（健身房、游泳池）。