凱悅集團威雷亞毛伊島安達仕飯店(Andaz Maui at Wailea Resort - A Concept by Hyatt)

Pool was unheated when we arrived but heated the rest of the trip, so that was OK. Cockroach found in the room on two occasions so they could do a better job with pest management. Odd that there were so many pools and only one hot tub. Entryway tree lighting needs to be redone. Several lights were out. Overall, staff and service were good, especially aunt Debbie

I wanted to love this property, however, it was a disappointment. The only people that were kind and hospitable were the valet. The front desk did not care about hospitality, nor decency. We booked with the andazbabymoon promo code, available on the Hyatt website for our stay. My husband called ahead to make sure they knew that was important to me a few weeks before and to confirm the room would have a tub. We booked the room specifically for that amenity and paid an additional 147$ a night for it. When we arrived they gave us a dirty run down room, the bed was a rock and it only had a shower with soap and hair all over in it. We asked them to move us rooms and they refused. We asked them to at least move us to the room we booked for and they said they were all unavailable because they were all booked or being renovated. I felt very socially profiled based on comments that were made, we are an upper middle class family, we stay in resorts regularly but this was our first Hawaii experience and it was awful at the andaz. The four seasons had more activities and dinner options as well as better hospitality for just attending their events. The concierge was rude and acted like we wasted her time by wanting to book excursions and she booked our spa visit at a time that removed the ability to take advantage of the spa amenities, the spa rectified. The island is amazing the people off of the resort were wonderful. I would never stay at the andaz again or recommend them to anyone.

Phenomenal stay at Andaz - went for a medical conference and it was clean, quiet, spacious, friendly staff and comfortable for a family with kids of all ages

Andaz was one of the best resorts I’ve stayed at. All the staff was welcoming and everything was clean and amenities were amazing! Perfect place for our babymoon.

The Andaz is a terrific facility with excellent service. My only quibble is price. Our room was roughly double the price we paid pre pandemic for exactly the same room in exactly the same season. The Wailea area remains a beautiful, expensive bubble, but we found it difficult on some nights to find an open table at any of the local restaurants, so be prepared to plan ahead and don’t rely on spontaneous decisions late in the afternoon to find you a table at the restaurant you wanted to have dinner at

Had some issue when am checking in Found bugs and cockroaches in the room like 3 times and when I talk about it no one really listens to me Charged me again form a breakfast that was including on my reservation they said they will solve it but they didn’t Also charged me for 2 people breakfast although it was only me Complimentary things in the room was not refilled